Recent Water Damage Posts

Water Loss Categories

7/16/2021 (Permalink)

Every water damage is different. From how the loss occurred to what is affected. That's why is extremely important to hire a good restoration company when you experience a water damage. One of the first things we do on any water loss is determine the category of the water. 

There are three separate categories of water. Category 1 water comes from a clean source. This type of water has no risk if inhaled on ingested. Some examples of a Category 1 loss would be a broken water supply line or tub overflow.

Category 2 loss could cause potential sickness if consumed by humans. This water loss can contain unsafe levels of microorganisms. Some examples of category 2 water would be a washing machine or dishwasher leak.   

The final and most dangerous category of water is 3. This would be water that contains sewage or any type of flooding. its very important to determine which category of water you are dealing with before you start mitigation work.

The Most Important Water Damage Tip

6/22/2021 (Permalink)

We have dedicated blogs in the past to tips for homeowners who experience a water damage. Most of the advice consist of calling a restoration company as soon as possible. Or elevating furniture and electronics off the ground. While these are still great tips, the most critical advice for homeowners is to know where your main water shut off is located.

Most of the time it is located in the front yard by the road. In new construction homes it could even be in the garage. If you are not aware of where your main water shut off is please find it today! By shutting off the water during an emergency you will save yourself a lot of money.

The longer the water is running the more damage will occur. The faster you can shut off the water the less damage will occur inside the house.

Sump Pump Failure

4/28/2021 (Permalink)

Sump pumps provide great value to basements. They sit in the lowest spot and immediately starting pumping water out as soon as its detected. They can help save your home from water damage. Like any other mechanical device, sump pumps can still fail. When this happens its important to call SERVPRO to come inspect your home. Here are some of the main reasons for Sump Pump failure.

Power failure – The most common cause for failure of a sump pump is a power outage. As we know, most power outages happen when we need the sump pump most, during a storm. Purchasing a backup generator to keep your sump pump moving during a storm can save your home from a flooded basement.

Improper installation – The installation of a sump pump is crucial to it working properly. One mistake or misstep in following the manufacturer instructions can lead to water to be displaced. Make sure to follow the manufacturer’s manual or consult a professional to make sure the sump pump is installed correctly.

Frozen or clogged discharge line – The discharge line is where the water exits the home. It is important to make sure that the line is protected from freezing and does not have debris such as dirt, rocks and sticks. A grated discharge line will give water a separate way to flow in case of a blockage.

Lack of maintenance– Manufacturers recommend testing and running the pump every 2-3 months.

Switch problems – The purpose of the sump pump is to automatically turn on when a sensor notices that there is water build up. If the pump gets shifted and moves position inside of the basin, it can cause switch to be inaccurate and not know where the correct water level is, making the pump not switch on at the correct time.

Training Water Damage Technicians

4/22/2021 (Permalink)

Though IICRC does not in fact operate its own school, it does recommend the best water damage restoration technician training courses per industry standards. Take a look at what a certified professional has studied in order to be good enough for the SERVPRO name.

Time is of the essence after a major water disaster. Though Journeyman-certified technicians may be the right choice for water damage that does not threaten structural integrity, it is vital to bring an IICRC certified Master professional to the scene of a major disaster as soon as possible. Certified professionals use the skills they’ve learned in the accreditation courses to examine the structure, textiles, and the belongings, and will likely be able to control the damage, so no further damage will occur.

Furthermore, knowing the fastest and best means of drying the structure and textiles is imperative. Familiarity with the most effective processes and safest compounds to stop the spread of molds and microbes is also needed to protect people and animals in the environment. Graduates of the relevant IICRC-approved classes excel in these areas.

The importance of providing customer satisfaction cannot be over-emphasized. Each  certified technician  must pass a stringent series of exams prior to acceptance, and continual training is required. Complaints are taken seriously and must be handled promptly to ensure continued accreditation as a certified firm.

Water damage restoration technician training is a surefire way to  insure the latest and greatest procedures are used to protect a customer’s property. There are various courses of study and ways to learn the information, so IICRC works with both the consumer and the professional to guarantee the best experience. Don’t forget to look for the SERVPRO symbol to find the best possible solution for your water-based damage.

Sewage Water Cleanup

1/6/2021 (Permalink)

Sewage Clean Up

Sewage is one of the most dangerous substances to enter homes or buildings. It contains fungi, bacteria and viruses, many of which are disease-causing. Unfortunately, many people fail to understand the hazards that sewage presents, particularly for the very young or very old, or for those with compromised immune systems or respiratory problems.

The IICRC complied guidelines for professional sewage clean-up called the Standard for Water Damage Restoration (S500).

Here are the key principles homeowners should know about sewage back-ups:

  • Sewage contains a variety of pathogenic – disease causing – fungi, bacteria, viruses and parasites. Anyone who works on sewage losses must have updated vaccinations, including one for Hepatitis B.
  • Sewage exposure is particularly dangerous for people with weakened immune systems, including anyone under two or over 60, those who are pregnant, ill, recovering from surgery, on prescription drugs or chemotherapy, or are AIDS victims.
  • It is not safe to stay in a building that’s flooded with sewage unless the contaminated area can be completely sealed off and placed under controlled air flow so that there will be no cross contamination of unaffected areas.
  • Highly absorbent sewage-saturated materials, such as carpet, pad, upholstery, bedding, wicker, paper or even fabrics that can’t be washed in hot water (130°F/54°C) for at least 10 minutes, must be contained and disposed of properly.  This goes for sewage-saturated drywall, insulation and several other structural materials too.  There’s simply too great a health risk involved if any of these materials are dried in place and cleaned only.
  • Only the most highly trained professionals should attempt sewage remediation work. Then, a “third party” indoor environmental professional can provide post-remediation verification or “clearance testing” to ensure that the home or building is safe to re-occupy.

10 Places Where Water and Mold Occurs

11/16/2020 (Permalink)

10 Unexpected Places Where Water Damage & Mold Creeps Into Your Home

If a fixture or appliance in your home uses water, chances are it will leak at some point. These are 10 places many Dickson homeowners overlook when checking for water damage or mold:

  1. Dishwasher

There are two connections under each dishwasher that have the potential for mold and mildew to get started–the water supply and the discharge connection. The water supply needs to be lubricated with the right sealant and properly tightened periodically. The discharge connection involves a rubber hose and clamp, and installing the hose before the dishwasher is installed ensures it is done properly. Hoses wear out over time. If you’re buying an older house, it doesn’t hurt to check the dishwasher connections — especially if there’s an odd smell when you open the door.

  1. Icemaker Connections

Refrigerators often get moved, either for cleaning or other projects. This can weaken or break the water line connection to the ice maker, causing leaks behind the refrigerator.

  1. Washing Machine Connections

When installing a washing machine, always install a new hose, using the rubber washers the manufacturer recommends. Also, use Teflon tape and make sure to tighten the connection with vice grips so there are no drips or leaks.

  1. Hot Water Heater

Many states have laws regarding the installation of hot water heaters, and most of them involve overflow pans that are piped to drain outside the house. The pan must be tilted at least ¼ inch to ensure the water does drain. Newer heaters with quick connect connectors should be properly lubricated and tightened so the shut-off valve doesn’t leak.

  1. Plastic P-Traps
    Under every sink in your home is a “P-Trap,” almost always made of PVC pipe, which expands, and contracts. This process eventually loosens the connection and can cause leaks. Use Teflon tape to seal every P-Trap and check them periodically, tightening them by hand to ensure their connections don’t loosen and leak. Be careful, over tightening PVC can cause it to crack.
  1. Toilet Connections

The base of the toilet is where most mold grows. Toilets should be installed with a horned wax ring, and then the base of the toilet grouted in with tile grout. The grout serves as a filler between the bowl and the floor to keep the bowl from rocking – which can compromise the wax ring. Also, make sure the toilet supply line is well-connected.

  1. Shower Doors

To insure proper installation, we recommend shower doors be installed by a licensed plumber. Mold growing at the base of the tub may be from leaking or improperly installed shower doors. Shower doors need caulking on all three rails — the two side rails as well as the bottom rail.

  1. Tub

The best way to prevent a leak from a tub is to make sure it is installed properly. If installed improperly, water and moisture can drip down under the tub causing water damage and mold issues.

  1. Exterior Water Connections

If you’ve used a hose, you know how a poor connection or missing rubber washer can cause water to spray onto the house. This uncontrolled spray allows water to enter the space between the siding or into the wall leading to water damage and mold growth.

  1. Outdoor Water Sprinklers

Make sure your sprinklers are well away from the house when turned on. The siding on your house is engineered to shed falling water (rain), not sprinklers shooting water up.

If you take the proper precautions and monitor your home regularly, you should be able to avoid mold or at least catch it very early at its onset.

Water In Basement

11/4/2020 (Permalink)

Water in basement Call SERVPRO if you have water in your basement

One of the worst nightmares for any homeowner is finding water in the basement, and in most cases, the only way to deal with such a situation is to bring in a professional. Excess water, especially when it is contaminated, has the potential to cause a great deal of damage, and if the problem is not dealt with properly, the situation can quickly get out of hand. This is especially true when water is pooling in the home and coming in contact with organic materials like drywall or fabric.

Water in the basement can be caused by a lot of factors. The room may sit under the water table, which will slowly push water into the home. A disaster like a flood can quickly fill the room with fluid, as well as a burst pipe or other plumbing mishap. No matter what causes the water to build up in the home, it will take a certified team to remove it and restore the basement effectively.

There are a couple steps, though, that a homeowner can take to minimize damage and make the home safe to navigate through. If a pipe burst or is leaking, then cutting off the supply line into the home can halt the problem. Also, switching off the home’s power may be necessary, as an electrical discharge can make walking through water exceedingly dangerous and cause a fire.

Safety is the primary concern when contending with excess moisture, and a certified crew will be able to get the home restored in while avoiding any dangerous situations.

Faster to Any Disaster

6/16/2020 (Permalink)

SERVPRO® 1-4-8 Photo When your Sumner County home or business is affected by damage it is important to act fast!

When your Sumner County home or business is affected by damage it is important to act fast! Here at SERVPRO® of Sumner County we follow our 1-4-8 service guidelines to ensure that timely mitigation is top priority. With fast response and our extensive training our SERVPRO® professionals are able to help control damage, recovery cost and downtime.

SERVPRO® 1-4-8 Response Guidelines

1 HOUR – Within one hour of notice of loss, SERVPRO® of Sumner County will contact you to arrange for service.

4 HOURS – Within four hours of loss notification, SERVPRO® of Sumner County will be on site to start mitigation services (unless another time is requested)

8 HOURS – Within eight business hours, we will initiate a verbal briefing of the scope of damage and the mitigation efforts to you and your insurance carrier.

All SERVPRO® franchises are held to these guidelines set forth by SERVPRO® Headquarters. If you find yourself with a damage to your Sumner County home remember to call SERVPRO® of Sumner County at 615-822-0200 to begin service.

Sump Pump Maintenance

4/23/2020 (Permalink)

Do you have a sump pump in your Sumner County home? Many homeowners keep sump pumps in their basements and crawlspaces. Did you know that sump pumps need to be maintenance regularly to ensure that they work properly? Below is a checklist for you to follow!

  • Test the speed of the pump by pouring a bucket of water inside
  • Remove dirt and debris (like mud and pebbles) in the sump pit to prevent clogging
  • Ensure the float component can move freely
  • Check drain lines for corrosion
  • Go outside to make sure that water is being pumped away from the house
  • Create a backup plan for power outages (like a battery or generator)

Don’t take your sump pump for granted and wait until your basement floods. If you do need assistance with a sump pump that has malfunctioned and flooded your home, call our office at 615-822-0200.

Spring Maintenance Tips

4/8/2020 (Permalink)

Spring has sprung and we are here to help with some tips to ensure that your Sumner County home is in tip top shape after the winter months.

Outside Water Sources

It is important that you check all outdoor water sources to make sure that have no dry rot or damage due to freezing. If you can stop the flow of water with your thumb, the pipe inside might be damaged.

HVAC Service

Having your HVAC system serviced will notify you of any problems with your unit as well as ensure that your unit is running efficiently.


Examine the roof carefully for any missing shingles or areas that have damage. Pay special attention to areas around skylights and the chimney.


Look for loose or leaking gutters. Ensure that all downspouts are draining away from the foundation and that there is no debris lodged inside.

Concrete and Wood

Ensure that exterior concrete slabs drain away from the homes foundation and that there is no cracks within the concrete. Look for any rotted wood around exterior windows and doors and repair as needed to ensure that there is not continued damage.

SERVPRO® of Sumner County is here to help. If you find that you need assistance with any of these spring maintenance tips call our office today at 615-822-0200.

Prevent Water Damage Before It Happens – Tips From A Plumber

1/6/2020 (Permalink)

Water damage can be caused by many different things. Some are unavoidable and some could be possibly be prevented by taking the proper precautions. Plumbers see it all where water damages are concerned and have given 10 tips to aid in the prevention of water damage at your home or business.

  1. Know the Location of Shut-Off Valves

Note the location of the main shut off valves and drain in your home and business. In many cases the shut off will be located outside of your home or business. Apartments and condos may not have their own dedicated shut off valves.

  1. Don’t Puncture Pipes

Make sure that you have an idea of where your pipes are located in your walls. If you plan to drill holes or put nails into your drywall or flooring you could potentially puncture a pipe if you are unsure of their location. You may be able to locate pipes behind walls with an inexpensive stud finder.

  1. Find Out What’s Flushable

Flushing anything other than toilet paper is not advisable. There are flushable wipes on the market that also pose a risk of creating a backup.

  1. Don’t Put Garbage Down The Drain

Even if you have a garbage disposal, be gentle with the items that you place in the disposal. Many times disposals have build-up that forms from different foods that can cause a drain to backup.

  1. Take The Plunge

Invest in a high quality plunger to clear clogs in toilets, sinks and drains.

  1. Pull Out The Vacuum

One word. KIDS. If you are trying to dislodge a larger object such as a toothbrush or toy, don’t be afraid to pull out the wet-dry vacuum to assist. A plunger will lodge the item deeper into the drain causing it to become more difficult to remove.

  1. Don’t Ignore Leaks

Do you have a steady drip? Don’t wait to fix the problem causing the leak. That steady leak is causing a steady incline in your water bill. A leaky faucet can waste up to eight gallon of water per day.

  1. Never Over-Tighten Fittings

I tend to like to make sure things are nice and tight when I am completing home repairs. Don’t do that with your fittings and connections. Over tightening can lead to stripped screws and broken bolts. Remember, “Hand tight is just right”

  1. Make Friends with Plumber’s Tape

Also called (Teflon Tape), plumbers tape is used to seal pipe threads to prevent leaks around joints and fittings.

  1. Always Check for Leaks

After every plumbing project, check for leaks by running water through the system. You can make adjustments before damage happens by doing this.

These helpful tips will aid in preventing water damage to your home or business, but will not protect your property 100% from unforeseeable problems. If you find yourself with damage to your home or business call our office today.

One of the Top Homeowners Insurance Claims

11/13/2019 (Permalink)

As a homeowner you secure homeowners insurance for a multitude of reasons. It is the smartest way to prepare for losses that could potentially occur in your home. The policy that is best for you and your family depends on your needs and your homes geographic location. A top rated insurance carrier rated water damage and weather related water damage as two of the Top Five most common causes of damage.

Water Damage can occur from appliances, plumbing and sewer failures and can cause a lot of damage to your home. According to the data from this carrier, non-weather related water damages make up roughly 20% of claims.

Water Damage can also occur from frozen pipes, leaky roofs and ice dams. These damages are costly and can cause extensive damage to your home as well. These are considered weather related and make up roughly 11% of the claims based on this carrier’s data.

If you find yourself with damage from one of the top five causes, give our office a call to begin remediation.

What Can Affect Repair Cost After a Water Damage?

11/5/2019 (Permalink)

Whether you have water damage from a storm or a faulty appliance, mitigating that damage and starting repairs in a timely manner is important. Depending on the cause and severity of damage the cost can range significantly to mitigate and complete repairs. Below are some factors that could affect the cost of repairs.

-The Areas Size-

As one might think, the larger the area of damage the larger the area of repairs. The larger the damage the more labor and material it takes to repair it correctly. Although, there are instances in which a smaller area of damage could result in more repair cost. Such as, working within a confined space or having to purchase more material than needed for the area due to the way in which it is sold.

-Whether the Water is Still Present-

Make sure that you have hired a reputable company to mitigate the water damage and ensure that the structure is completely dry before beginning repairs. You should not attempt to begin repairs until all of the structure has been dried thoroughly and all equipment removed.

-Damaged Materials-

If your home or business has costly materials and upgrades within then your repairs will be more costly. For instance, if you have sand and finish hardwood that was removed and needs to be replaced it will cost more than that of carpet for the same area. This is a big reason why it is a good idea to review your policy as well. If you have completed a lot of upgrades and done remodeling to your home over the years you want to ensure that you have the proper amount of coverage to cover any damages that might occur.


Different areas have a different cost of living. The cost of living in California is much different than that of Kentucky or Tennessee. Make sure that you are hiring a trained professional from the area that you live or need the repairs to be completed.


It is important that you begin mitigation to your damage as soon as you have discovered the damage. The longer you wait to mitigate the damage that occurred the more likely you are to have secondary damage occur that will result in a higher mitigation cost and therefore a higher repair cost.

If you find yourself in need of mitigation from water damage, fire damage, mold damage or storm damage call our office to schedule a free inspection today.

Which Washer Hose Is Right For You?

11/5/2019 (Permalink)

Most homeowners are not particularly picky when it comes to washing machine hook up. Is it hooked up? Does it work? Okay great! Unfortunately, the components that you choose to hook your washer up can impact your home and family more than you would like to think.

There are three different kinds of washing machine hoses that you can choose from.

Reinforced Rubber

These are the hoses that people are most familiar with. They are relatively inexpensive and easy to find. They are made of a polyester mesh that makes the rubber stronger and less likely to burst.

If your machine is located inside of your home these hoses are not recommended as they can burst. If your machine is located outside of the home these are a good solution for you.

Steel Braided

A stainless steel hose is the minimum hose style recommended for indoor use. They are not the cheapest that you can find as far as hoses are concerned, but the added safety is worth the extra money. A stainless steel braided hose is better than the basic rubber hose and meets a minimum standard when your washing machine is located inside.

Auto-Shutoff Hose

For a few more dollars you can have additional peace of mind using auto-shutoff hoses. These hoses have an auto shut off at one end as an added safety feature. These hoses provide the best safety features for added peace of mind.

Here are some helpful tips on hose installation and maintenance to help avoid hose failure.

-Ensure that you have the proper length hose. Do not force the hose to fit.

-Always allow ample space between the washing machine and the wall to avoid kinks.

-Inspect your hose regularly. At minimum you want to inspect your hose once yearly. A good rule of thumb is to inspect your hose when you inspect your smoke detectors at Daylight Savings Time.

-Shut water off when you are on vacation or away from the home for an extended period of time.

-Replace your washing machine hoses regularly. The manufacturer of your hose will state the average life expectancy and recommend when the hoses should be replaced.

I you find that your machine has been leaking over time when checking your hoses. Call our office to have an inspection of the damage.

Understanding Water Types-Damage From Contaminated Water

6/28/2019 (Permalink)

When you home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper clean up.

Consider taking the following precautions to help minimize damage or prevent further damage while waiting for SERVPRO® of Sumner County to arrive.

Damage from Contaminated Water

  • Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
  • Do not walk through contaminated areas, as you could spread damage to unaffected areas.
  • Do not turn on the HVAC system if there is a possibility of spreading contaminated air.
  • Do not use household fans to dry the structure; air flow could spread contaminates.
  • Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

When you have a water damage, don’t leave your property to chance. Call SERVPRO® of Sumner County call 615-822-0200.

Remember these emergency Do’s and Don’ts if you ever have a water damage in your Sumner County home.

5/3/2019 (Permalink)

Taking proper action and following these steps until SERVPRO® of Sumner County can arrive will help to reduce damage and increase the chances of successful restoration.

Emergency Water Damage Tips:

  • Shut off the water source if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Move any paintings, art objects, computers, documents and other sensitive valuables to a dry place.
  • Don’t enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Don’t use your household vacuum cleaner to remove water; this could cause electrical shock o damage to the vacuum cleaner.
  • Don’t turn on ceiling fixtures if ceiling is wet or enter rooms where ceiling are sagging from retained water.

If you find yourself with water damage to your Sumner County home we are here to help. Call SERVPRO® of Sumner County!

SERVPRO® of Sumner County 24-Hour Emergency Storm Damage Service

1/11/2019 (Permalink)

Water Damage and Insurance in Sumner County

 SERVPRO® of Sumner County wants to create community awareness about the potential risk of flood and water damage. Here are some insurance tips from FEMA about flood insurance. Most insurance rates vary by company and the rules vary by state. Flood insurance is an exception.

Most property insurance does not cover flood damage.

Some homeowners’ policies will cover water damage if the damage came from:

  • Sewer or drain backup
  • Sudden and accidental damage from plumbing, heating systems or air conditioning

Additionally, some policies will also include mold remediation, but not if a flood caused the problem.

How to get flood insurance in Sumner County

  • Check whether your community participates in the National Flood Insurance Program (NFIP). You can still get flood insurance if you live in a low-risk area and many times the insurance will cost less if you live in a low-risk area.
  • Find an insurance agent in Sumner County. The NFIP is the only flood-insurance provider, but the government does not sell it. The NFIP sets the rates and you can purchase the policy through your local insurance provider.
  • If your insurance agent is unaware of the NFIP, you can reach out to the help center at 800-427-4661

Resource Links:


Understanding Water Types-Damage From Clean Water

10/26/2018 (Permalink)

When you home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper clean up.

Consider taking the following precautions to help minimize damage or prevent further damage while waiting for SERVPRO® of Sumner County to arrive.

Damage from Clean Water

  • Shut off water source if possible or contact a qualified professional to do so.
  • Turn off circuit breakers for wet areas of the building if access to the power distribution panel is sage from potential electric shock. Do not enter rooms with standing water, as electrical shock hazards may exist.
  • Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions to allow more even drying.
  • Move any paintings, art objects, computers, documents and other valuable items that may be sensitive to moisture to a safe place.
  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.
  • Do not use your household vacuum cleaner to remove water as there is potential for electric shock or causing damage to the vacuum cleaner.
  • Do not turn on ceiling fixtures if the ceiling is wet; do not enter rooms where ceiling is sagging from retained water.

When you have a water damage, don’t leave your property to chance. Call SERVPRO® of Sumner County at 615-822-0200.

Drying Equipment Stats

10/25/2018 (Permalink)

If you have a water damage in your Sumner County home you want the restoration company that completes the dry out to have adequate equipment to take care of the job set before them. SERVPRO® of Sumner County takes great pride in ensuring that their equipment is kept in good working condition and up to industry standard. Some of the key factors that we look at when purchasing or replacing drying equipment are:


In air movers we look at the CFM (Cubic Feet per Minute). This is important because it calculates the amount of air flow that can be provided over a certain amount of space per minute. This will help with determining dry time based on the amount of water that has been dispersed onto an area. In dehumidifiers we look at the PPD (Pints per Day). This is how much moisture/humidity is pulled from the air during the drying process.

Low Amps-

Older equipment pulls more amperage to run than newer equipment. Each plug (depending on the type) allows for so much amperage to be pulled by what is plugged in. If you plug in two pieces of equipment and combined they are pulling more amperage than the plug or circuit can offer you will trip breakers and essentially be required to set a generator to adequately power the equipment needed.


Moving equipment around from job site to job site can often times take its toll. The long term durability is very important to ensure that we always have reliable equipment to place on job sites.


In all of our equipment we look to ensure that it has been tested and meets the requirements of a NRTL (Nationally Recognized Testing Laboratory). It is very important to our company that our employees and customers are safe around our equipment.

If you have a water damage in your Sumner County home call SERVPRO® of Sumner County for your restoration needs.

24 Hour Emergency Water Damage Service

10/19/2018 (Permalink)

We Answer the Phone Ready to Help Call Today - 615-822-0200

SERVPRO of Sumner County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help

Call Today - 615-822-0200

We understand that when you call us, you may be feeling confused, stressed and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Sumner County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration-in fact, it’s the cornerstone of our business.

What to Expect

When you call we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage?
  • Is there electricity available?

About SERVPRO of Sumner County

SERVPRO of Sumner County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water Damage To Your Sumner County Home

9/26/2018 (Permalink)

Imagine it’s 8:00 p.m. on a Sunday,

and you walk into your home after a relaxing vacation expecting to switch on the lights, put the kids in bed and get some rest yourself.

The only problem? A water pipe burst over the weekend, dumping thousands of gallons of water over your hardwood kitchen floor, your carpeted living room and your cement utility room. You realize this problem is far beyond the reach of your shop vac. What do you do now?

When it is your Sumner County home that is underwater, mitigation cannot wait. You need mitigation to begin immediately. If water damage strikes your home, call SERVPRO® of Sumner County any time, any day.

The cost of water damages can increase exponentially with time. Wood floors warp, dry wall soaks in moisture and mold develops in hard-to-reach areas of your home.

The benefits of rapid mitigation offered by SERVPRO® of Sumner County are two-fold: Your costs go down as potential hazards may be avoided, and your peace of mind goes through the roof.

If the unthinkable happens to your Sumner County home, allow SERVPRO® of Sumner County to help quickly turn your “before” into a “happily ever after.”

Water Damage Inside Edition – SERVPRO® Equipment

9/21/2018 (Permalink)

Using the proper equipment makes a measurable difference in reducing claims loss expense.

Although our wonderful team members play a valuable and important role in servicing our customers’ damages, SERVPRO® of Sumner County has state of the art equipment that is placed on site to assist in drying the structure. Using the proper equipment makes a measurable difference in reducing claims loss expense. When time is of the essence, technology and equipment must be counted on to perform, our team of trained professionals at SERVPRO® of Sumner County understand how to dry a structure and personal property effectively. Our team members are trained in Psychrometry, which allows them to evaluate air conditions in the structure and establish a drying plan.

Detection Equipment

Scoping a damage involves our trained team members locating the areas affected by water and determining the extent to which the structure and contents have absorbed moisture. Our trained team members use:

  • Moisture Sensors – These are us to detect moisture in carpets, baseboards and walls.
  • Moisture Meters – These are used to determine the actual moisture content of various materials. The moisture tester provides accurate moisture readings that enable our SERVPRO® of Sumner County team member to monitor the drying process.
  • Thermohrgrometers – These measure both temperature and relative humidity. In capturing these two readings our trained team members calculate specific humidity, dew point and vapor pressure.

Extraction Equipment

The most effective method of removing moisture from a structure is extraction. This is why it is crucial to respond quickly to a water damage and to provide emergency mitigation services. When the water is extracted quickly, the environment can usually be dried much faster.

  • Extractors – These are used in cleaning carpets and upholstery and in removing water from floors following a water damage. Extractors can either be truck-mounted or portable, allowing for greater access inside structures.

Air Moving Equipment

Air movers are used in water damage restoration to enhance evaporation at the surface level, thereby reducing drying time. As airflow at the surface level increases, the moisture in the air increases. This moisture is then eliminated via the use of dehumidification equipment.

Dehumidification Equipment

By extracting water vapor from the air, dehumidifiers lower the relative humidity, which in turn increases the rate of evaporation. In a water damaged, structure, dehumidifiers pull in the moist, humid air and then discharge dry, warm air. The dry air acts like a sponge, absorbing moisture from wet materials. SERVPRO® of Sumner County uses two types of dehumidifiers:

  • Refrigerant Dehumidifiers – These work similarly to an air conditioner.
  • Desiccant Dehumidifiers – The use chemicals, called desiccants, which readily absorb moisture from the air.

SERVPRO of Sumner Counties Water Damage Process Overview

6/15/2018 (Permalink)

If you are ever in need of water damage services call our SERVPRO of Sumner County office at 615-822-0200.

Here at SERVPRO of Sumner County we strive to provide excellent communication and prompt service to our customers. When we receive notification of damage to a customer’s home we understand that they are most times distressed and unsure of the mitigation process that is about to unfold. Below is a bird’s eye view of the process that we follow for water damages.

One Hour:

Within one hour from notice of loss; SERVPRO of Sumner County will contact you to arrange for service. During this call our trained office staff will ask important questions regarding your damage, insurance information and any additional contact information that is needed.

Four Hours:

Within four hours of loss notification; SERVPRO of Sumner Counties trained technicians will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

Detailed Explanation:

A trained, uniformed and equipped SERVPRO of Sumner County professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. All damages are different and our on-site personnel will ensure that you are aware of each aspect of your damage.  


A SERVPRO of Sumner County professional will begin pretesting for restorability, working from the source of the damage outward. Water travels through different materials at different speeds. What might look like a small damage could have moved to another portion of the home via the materials that are wet.

Eight Hours:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate individual, most times your insurance adjuster or property manager.

Cleaning & Restoration:

SERVPRO of Sumner County will work neatly and efficiently to help your regain control of your property when a damaging event has occurred. Our certified teams will use state-of-the-art restoration techniques to ensure that your property is taken care right the first time.

Final Walk-Through:

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

If you are ever in need of water damage services call our SERVPRO of Sumner County office at 615-822-0200.

Black Water

11/17/2017 (Permalink)

Category 3 water, although referred to as Black Water or Dirty Water is not always visually black or dirty.

Black Water

In the restoration industry there are three categories of water and as industry professionals it is our job to determine which category of water each damage has. The most severe category is Category 3 which is also commonly called CAT 3, Black Water or Dirty Water. Category 3 water (Black Water) is highly contaminated water that is potentially toxic to anyone inside the dwelling.

The water is considered category 3 (Black Water) if it meets any of the following criteria. Sources include sewage backup, flooding from rivers or streams, toilet overflow with feces or stagnant liquid that has begun to support bacterial growth. If Category 1 or Category 2 has been left untreated for more than three days, it is likely that it will develop into Category 3 (Black Water). If your damage is deemed as Category 3 (Black Water), it is likely that many pieces of your property will need to be replaced. Anything porous, such as furniture, carpeting and drywall is grossly contaminated. Category 3 water, although referred to as Black Water or Dirty Water is not always visually black or dirty. In fact, most times it is completely translucent.

If you are ever faced with damage to your home act fast, find your source and call the professionals at SERVPRO of Sumner County. We will assess the damage and ensure that it is properly mitigated to ensure your safety.

Why Tenants Move Out if Water is not Removed in a Portland Rental

4/3/2017 (Permalink)

Water Removal Keeps Tenants in Your Portland Building

Call SERVPRO to Extract Water and Maintain Your Cash Flow

When apartments or hotels flood, it can be a disaster for managers and tenants alike. While an owner is probably most concerned with the financial loss from the incident, tenants will also probably not want to continue staying somewhere with damage, even if it is not extensive. Fast, proper water removal and damage restoration are essential to keep residents and guests. SERVPRO is trained and prepared for these scenarios and can work effectively to remove water damage in as short a time as possible, especially if the business has a profile in our ERP system. Here are some of the main motivators for tenants looking to escape a flooded apartment or hotel.
Drenched Belongings
Quick water removal in Portland apartments and hotels is the only way to save many tenants' belongings. Materials such as wood, fabric, and leather can only remain soaked for so long before the damage becomes permanent, so our fast responses are critical in keeping them functional and in good condition. This also goes for materials and items belonging to the building itself, and you might also be stuck paying extra for replacement belongings if water is not removed quickly.
Structural Damage
Nobody enjoys living in a structurally damaged building, and persistent signs of damage may be enough for many tenants to pack up and leave, even if the damage is only superficial. Some people simply see staining on walls or warping in carpets and decide that the building is not quite up to their standards. SERVPRO follows up water removal processes with damage restoration, ensuring that lasting signs are minimal and non-intrusive.
Unsafe Conditions
Some floods can create unsafe conditions and situations in a building, weakening walls and ceilings enough to potentially collapse on residents. Also, mold damage may result from a flood if water is not removed quickly, which can aggravate some people's health. Especially at risk are individuals with respiratory conditions or weakened immune systems. The chance of residents being forced out by safety concerns increases as water stands and is allowed to degrade with contaminants.
SERVPRO of Sumner County has extensive experience in water removal for buildings and businesses of all sizes. Give us a call 24/7 at (615) 822-0200.

Contact SERVPRO For Assistance With Water Damage In Your Portland Home

3/28/2017 (Permalink)

Portland Water Damage? Call SERVPRO

Portland Home Damaged from Water Needs Extraction Fast

Water intrusion events wreak havoc on a home, making the possibility of any delay in correcting problem result in additional losses.

When a broken appliance causes water damage in your Portland area home, seeking professional assistance should be your primary goal. If you are dealing with this kind of disaster, contact our offices immediately to receive the help you deserve.
SERVPRO technicians take pride in being faster to any disaster, we respond quickly and utilize our experience and training to determine the source of any moisture problems that exist in your home. Our water extraction equipment provides us with the ability to remove any lingering water from the affected areas in a quick, efficient manner.
The strength of a pump regarding lift and volume capacity gauges its effectiveness to address your situation. When the standing water in your home exceeds two inches in depth, SERVPRO technicians utilize submersible pumps that have the capacity to remove water without causing damage to your carpet, flooring, or furniture.
Extraction is far more efficient than dehumidification when dealing with excessive moisture. Therefore, portable extractors with five to twelve-gallon solution and waste tanks are used for small jobs, while truck mounted extractors with sixty to one hundred gallon containers are used for jobs in larger areas.
A variety of air moving equipment becomes useful during the drying process, including air movers that have inlet and outlet screens, three prong plugs for safety and thermally protected motors. Wall cavity ventilation systems are used to direct airflow to the inside of your walls, replacing moist air with dry air.
While venting box fans (Axial Fans) that are capable of moving larger volumes of air than an air mover, are used to rid a room of noxious odors created by water damage in your home. A venting fan can handle moving 3,200 CFM and is ideal for use after technicians utilize fogging equipment to deodorize an entire room. Dehumidifiers of different types remove water vapor from the surrounding air. Refrigerant dehumidifiers send air through a set of refrigerated coils that cause water vapor to separate, running into a collection tray, returning the dry, warm air to the surrounding area.
While desiccant dehumidifiers allow air to pass through a silica gel that captures water molecules, using heat to evaporate the collected water, adjusting temperature and humidity levels in more confined spaces. Each of these dehumidifiers has a particular operating range and power requirements to operate efficiently.
SERVPRO technicians are well versed in the use of this equipment as well as performing any services you may require to return your home to a quality pre-damage condition.
Contact SERVPRO of Sumner County today for additional information on the water damage restoration and removal services provided. (615) 822-0200

What Contaminants Can be Found in Black Water?

3/28/2017 (Permalink)

Flood Waters Transport Inherent Dangers in Goodlettsville

Contaminated Flood Waters Contain Pathogens and Dangerous Debris

When we respond to a case of flood damage, one of the most frequent questions our technicians is, "what is black water?" Black water is heavily contaminated water which is not only unsafe to drink but also is hazardous simply to be around. It can be difficult to judge conditions in black water due to its typical gray, brown, or black coloration, with small particles often hiding potentially far greater hazards lying within. Here are a few things that can be found in a typical sample of black flood water.
Dirt and Soil
Typically, most of the coloration in black water comes from dirt and soil trapped within. Many cases of flood damage in Goodlettsville and surrounding areas result from heavy storms and rain, and these floodwaters more often than not pick up significant amounts of soil before they ever reach a home. Although this dirt may sound harmless, it, in reality, makes the water much heavier and more difficult to navigate if you get caught in it.
Microorganisms in Black Water
Although the amount and type of organisms in flood can vary depending on its causes and specifics, almost all samples of black water contain very high levels of microorganisms. These may be parasites, bacteria, viruses, mold, or many other types of organism, and they may be able to cause health effects if ingested or absorbed through the skin. This is why it is never advised to drink flood waters and to seek medical attention immediately if you have.
Sharp Metal and Glass
It can be very difficult to see sharp objects in a mass of floodwater, but even if you feel you are confident that such materials are not in the water, it is best always to assume they are. Sharp materials, even if they are tiny, often constitute one of the water's greatest risks. If they open up a small cut or wound, this spot may go unnoticed by you but later on develop a bad infection. If you have been cut or had black water touch an open wound, immediately disinfect the wound and apply medical aid as needed.
SERVPRO of Sumner County deals with black water flood damage so that you don't have to. If your home has been caught in a flood, call us at (615) 822-0200 for mitigation and restoration services