Recent Water Damage Posts

SERVPRO® of Sumner County 24-Hour Emergency Storm Damage Service

1/11/2019 (Permalink)

Water Damage and Insurance in Sumner County

 SERVPRO® of Sumner County wants to create community awareness about the potential risk of flood and water damage. Here are some insurance tips from FEMA about flood insurance. Most insurance rates vary by company and the rules vary by state. Flood insurance is an exception.

Most property insurance does not cover flood damage.

Some homeowners’ policies will cover water damage if the damage came from:

  • Sewer or drain backup
  • Sudden and accidental damage from plumbing, heating systems or air conditioning

Additionally, some policies will also include mold remediation, but not if a flood caused the problem.

How to get flood insurance in Sumner County

  • Check whether your community participates in the National Flood Insurance Program (NFIP). You can still get flood insurance if you live in a low-risk area and many times the insurance will cost less if you live in a low-risk area.
  • Find an insurance agent in Sumner County. The NFIP is the only flood-insurance provider, but the government does not sell it. The NFIP sets the rates and you can purchase the policy through your local insurance provider.
  • If your insurance agent is unaware of the NFIP, you can reach out to the help center at 800-427-4661

Resource Links:


Understanding Water Types-Damage From Clean Water

10/26/2018 (Permalink)

When you home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper clean up.

Consider taking the following precautions to help minimize damage or prevent further damage while waiting for SERVPRO® of Sumner County to arrive.

Damage from Clean Water

  • Shut off water source if possible or contact a qualified professional to do so.
  • Turn off circuit breakers for wet areas of the building if access to the power distribution panel is sage from potential electric shock. Do not enter rooms with standing water, as electrical shock hazards may exist.
  • Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions to allow more even drying.
  • Move any paintings, art objects, computers, documents and other valuable items that may be sensitive to moisture to a safe place.
  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.
  • Do not use your household vacuum cleaner to remove water as there is potential for electric shock or causing damage to the vacuum cleaner.
  • Do not turn on ceiling fixtures if the ceiling is wet; do not enter rooms where ceiling is sagging from retained water.

When you have a water damage, don’t leave your property to chance. Call SERVPRO® of Sumner County at 615-822-0200.

Drying Equipment Stats

10/25/2018 (Permalink)

If you have a water damage in your Sumner County home you want the restoration company that completes the dry out to have adequate equipment to take care of the job set before them. SERVPRO® of Sumner County takes great pride in ensuring that their equipment is kept in good working condition and up to industry standard. Some of the key factors that we look at when purchasing or replacing drying equipment are:


In air movers we look at the CFM (Cubic Feet per Minute). This is important because it calculates the amount of air flow that can be provided over a certain amount of space per minute. This will help with determining dry time based on the amount of water that has been dispersed onto an area. In dehumidifiers we look at the PPD (Pints per Day). This is how much moisture/humidity is pulled from the air during the drying process.

Low Amps-

Older equipment pulls more amperage to run than newer equipment. Each plug (depending on the type) allows for so much amperage to be pulled by what is plugged in. If you plug in two pieces of equipment and combined they are pulling more amperage than the plug or circuit can offer you will trip breakers and essentially be required to set a generator to adequately power the equipment needed.


Moving equipment around from job site to job site can often times take its toll. The long term durability is very important to ensure that we always have reliable equipment to place on job sites.


In all of our equipment we look to ensure that it has been tested and meets the requirements of a NRTL (Nationally Recognized Testing Laboratory). It is very important to our company that our employees and customers are safe around our equipment.

If you have a water damage in your Sumner County home call SERVPRO® of Sumner County for your restoration needs.

24 Hour Emergency Water Damage Service

10/19/2018 (Permalink)

Water Damage 24 Hour Emergency Water Damage Service We Answer the Phone Ready to Help Call Today - 615-822-0200

SERVPRO of Sumner County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help

Call Today - 615-822-0200

We understand that when you call us, you may be feeling confused, stressed and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Sumner County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration-in fact, it’s the cornerstone of our business.

What to Expect

When you call we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage?
  • Is there electricity available?

About SERVPRO of Sumner County

SERVPRO of Sumner County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water Damage To Your Sumner County Home

9/26/2018 (Permalink)

Imagine it’s 8:00 p.m. on a Sunday,

and you walk into your home after a relaxing vacation expecting to switch on the lights, put the kids in bed and get some rest yourself.

The only problem? A water pipe burst over the weekend, dumping thousands of gallons of water over your hardwood kitchen floor, your carpeted living room and your cement utility room. You realize this problem is far beyond the reach of your shop vac. What do you do now?

When it is your Sumner County home that is underwater, mitigation cannot wait. You need mitigation to begin immediately. If water damage strikes your home, call SERVPRO® of Sumner County any time, any day.

The cost of water damages can increase exponentially with time. Wood floors warp, dry wall soaks in moisture and mold develops in hard-to-reach areas of your home.

The benefits of rapid mitigation offered by SERVPRO® of Sumner County are two-fold: Your costs go down as potential hazards may be avoided, and your peace of mind goes through the roof.

If the unthinkable happens to your Sumner County home, allow SERVPRO® of Sumner County to help quickly turn your “before” into a “happily ever after.”

Water Damage Inside Edition – SERVPRO® Equipment

9/21/2018 (Permalink)

Water Damage Water Damage Inside Edition – SERVPRO® Equipment Using the proper equipment makes a measurable difference in reducing claims loss expense.

Although our wonderful team members play a valuable and important role in servicing our customers’ damages, SERVPRO® of Sumner County has state of the art equipment that is placed on site to assist in drying the structure. Using the proper equipment makes a measurable difference in reducing claims loss expense. When time is of the essence, technology and equipment must be counted on to perform, our team of trained professionals at SERVPRO® of Sumner County understand how to dry a structure and personal property effectively. Our team members are trained in Psychrometry, which allows them to evaluate air conditions in the structure and establish a drying plan.

Detection Equipment

Scoping a damage involves our trained team members locating the areas affected by water and determining the extent to which the structure and contents have absorbed moisture. Our trained team members use:

  • Moisture Sensors – These are us to detect moisture in carpets, baseboards and walls.
  • Moisture Meters – These are used to determine the actual moisture content of various materials. The moisture tester provides accurate moisture readings that enable our SERVPRO® of Sumner County team member to monitor the drying process.
  • Thermohrgrometers – These measure both temperature and relative humidity. In capturing these two readings our trained team members calculate specific humidity, dew point and vapor pressure.

Extraction Equipment

The most effective method of removing moisture from a structure is extraction. This is why it is crucial to respond quickly to a water damage and to provide emergency mitigation services. When the water is extracted quickly, the environment can usually be dried much faster.

  • Extractors – These are used in cleaning carpets and upholstery and in removing water from floors following a water damage. Extractors can either be truck-mounted or portable, allowing for greater access inside structures.

Air Moving Equipment

Air movers are used in water damage restoration to enhance evaporation at the surface level, thereby reducing drying time. As airflow at the surface level increases, the moisture in the air increases. This moisture is then eliminated via the use of dehumidification equipment.

Dehumidification Equipment

By extracting water vapor from the air, dehumidifiers lower the relative humidity, which in turn increases the rate of evaporation. In a water damaged, structure, dehumidifiers pull in the moist, humid air and then discharge dry, warm air. The dry air acts like a sponge, absorbing moisture from wet materials. SERVPRO® of Sumner County uses two types of dehumidifiers:

  • Refrigerant Dehumidifiers – These work similarly to an air conditioner.
  • Desiccant Dehumidifiers – The use chemicals, called desiccants, which readily absorb moisture from the air.

SERVPRO of Sumner Counties Water Damage Process Overview

6/15/2018 (Permalink)

Water Damage SERVPRO of Sumner Counties Water Damage Process Overview If you are ever in need of water damage services call our SERVPRO of Sumner County office at 615-822-0200.

Here at SERVPRO of Sumner County we strive to provide excellent communication and prompt service to our customers. When we receive notification of damage to a customer’s home we understand that they are most times distressed and unsure of the mitigation process that is about to unfold. Below is a bird’s eye view of the process that we follow for water damages.

One Hour:

Within one hour from notice of loss; SERVPRO of Sumner County will contact you to arrange for service. During this call our trained office staff will ask important questions regarding your damage, insurance information and any additional contact information that is needed.

Four Hours:

Within four hours of loss notification; SERVPRO of Sumner Counties trained technicians will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

Detailed Explanation:

A trained, uniformed and equipped SERVPRO of Sumner County professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. All damages are different and our on-site personnel will ensure that you are aware of each aspect of your damage.  


A SERVPRO of Sumner County professional will begin pretesting for restorability, working from the source of the damage outward. Water travels through different materials at different speeds. What might look like a small damage could have moved to another portion of the home via the materials that are wet.

Eight Hours:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate individual, most times your insurance adjuster or property manager.

Cleaning & Restoration:

SERVPRO of Sumner County will work neatly and efficiently to help your regain control of your property when a damaging event has occurred. Our certified teams will use state-of-the-art restoration techniques to ensure that your property is taken care right the first time.

Final Walk-Through:

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

If you are ever in need of water damage services call our SERVPRO of Sumner County office at 615-822-0200.

Black Water

11/17/2017 (Permalink)

Water Damage Black Water Category 3 water, although referred to as Black Water or Dirty Water is not always visually black or dirty.

Black Water

In the restoration industry there are three categories of water and as industry professionals it is our job to determine which category of water each damage has. The most severe category is Category 3 which is also commonly called CAT 3, Black Water or Dirty Water. Category 3 water (Black Water) is highly contaminated water that is potentially toxic to anyone inside the dwelling.

The water is considered category 3 (Black Water) if it meets any of the following criteria. Sources include sewage backup, flooding from rivers or streams, toilet overflow with feces or stagnant liquid that has begun to support bacterial growth. If Category 1 or Category 2 has been left untreated for more than three days, it is likely that it will develop into Category 3 (Black Water). If your damage is deemed as Category 3 (Black Water), it is likely that many pieces of your property will need to be replaced. Anything porous, such as furniture, carpeting and drywall is grossly contaminated. Category 3 water, although referred to as Black Water or Dirty Water is not always visually black or dirty. In fact, most times it is completely translucent.

If you are ever faced with damage to your home act fast, find your source and call the professionals at SERVPRO of Sumner County. We will assess the damage and ensure that it is properly mitigated to ensure your safety.

Why Tenants Move Out if Water is not Removed in a Portland Rental

4/3/2017 (Permalink)

Water Damage Why Tenants Move Out if Water is not Removed in a Portland Rental Water Removal Keeps Tenants in Your Portland Building

Call SERVPRO to Extract Water and Maintain Your Cash Flow

When apartments or hotels flood, it can be a disaster for managers and tenants alike. While an owner is probably most concerned with the financial loss from the incident, tenants will also probably not want to continue staying somewhere with damage, even if it is not extensive. Fast, proper water removal and damage restoration are essential to keep residents and guests. SERVPRO is trained and prepared for these scenarios and can work effectively to remove water damage in as short a time as possible, especially if the business has a profile in our ERP system. Here are some of the main motivators for tenants looking to escape a flooded apartment or hotel.
Drenched Belongings
Quick water removal in Portland apartments and hotels is the only way to save many tenants' belongings. Materials such as wood, fabric, and leather can only remain soaked for so long before the damage becomes permanent, so our fast responses are critical in keeping them functional and in good condition. This also goes for materials and items belonging to the building itself, and you might also be stuck paying extra for replacement belongings if water is not removed quickly.
Structural Damage
Nobody enjoys living in a structurally damaged building, and persistent signs of damage may be enough for many tenants to pack up and leave, even if the damage is only superficial. Some people simply see staining on walls or warping in carpets and decide that the building is not quite up to their standards. SERVPRO follows up water removal processes with damage restoration, ensuring that lasting signs are minimal and non-intrusive.
Unsafe Conditions
Some floods can create unsafe conditions and situations in a building, weakening walls and ceilings enough to potentially collapse on residents. Also, mold damage may result from a flood if water is not removed quickly, which can aggravate some people's health. Especially at risk are individuals with respiratory conditions or weakened immune systems. The chance of residents being forced out by safety concerns increases as water stands and is allowed to degrade with contaminants.
SERVPRO of Sumner County has extensive experience in water removal for buildings and businesses of all sizes. Give us a call 24/7 at (615) 822-0200.

Contact SERVPRO For Assistance With Water Damage In Your Portland Home

3/28/2017 (Permalink)

Water Damage Contact SERVPRO For Assistance With Water Damage In Your Portland Home Portland Water Damage? Call SERVPRO

Portland Home Damaged from Water Needs Extraction Fast

Water intrusion events wreak havoc on a home, making the possibility of any delay in correcting problem result in additional losses.

When a broken appliance causes water damage in your Portland area home, seeking professional assistance should be your primary goal. If you are dealing with this kind of disaster, contact our offices immediately to receive the help you deserve.
SERVPRO technicians take pride in being faster to any disaster, we respond quickly and utilize our experience and training to determine the source of any moisture problems that exist in your home. Our water extraction equipment provides us with the ability to remove any lingering water from the affected areas in a quick, efficient manner.
The strength of a pump regarding lift and volume capacity gauges its effectiveness to address your situation. When the standing water in your home exceeds two inches in depth, SERVPRO technicians utilize submersible pumps that have the capacity to remove water without causing damage to your carpet, flooring, or furniture.
Extraction is far more efficient than dehumidification when dealing with excessive moisture. Therefore, portable extractors with five to twelve-gallon solution and waste tanks are used for small jobs, while truck mounted extractors with sixty to one hundred gallon containers are used for jobs in larger areas.
A variety of air moving equipment becomes useful during the drying process, including air movers that have inlet and outlet screens, three prong plugs for safety and thermally protected motors. Wall cavity ventilation systems are used to direct airflow to the inside of your walls, replacing moist air with dry air.
While venting box fans (Axial Fans) that are capable of moving larger volumes of air than an air mover, are used to rid a room of noxious odors created by water damage in your home. A venting fan can handle moving 3,200 CFM and is ideal for use after technicians utilize fogging equipment to deodorize an entire room. Dehumidifiers of different types remove water vapor from the surrounding air. Refrigerant dehumidifiers send air through a set of refrigerated coils that cause water vapor to separate, running into a collection tray, returning the dry, warm air to the surrounding area.
While desiccant dehumidifiers allow air to pass through a silica gel that captures water molecules, using heat to evaporate the collected water, adjusting temperature and humidity levels in more confined spaces. Each of these dehumidifiers has a particular operating range and power requirements to operate efficiently.
SERVPRO technicians are well versed in the use of this equipment as well as performing any services you may require to return your home to a quality pre-damage condition.
Contact SERVPRO of Sumner County today for additional information on the water damage restoration and removal services provided. (615) 822-0200

What Contaminants Can be Found in Black Water?

3/28/2017 (Permalink)

Water Damage What Contaminants Can be Found in Black Water? Flood Waters Transport Inherent Dangers in Goodlettsville

Contaminated Flood Waters Contain Pathogens and Dangerous Debris

When we respond to a case of flood damage, one of the most frequent questions our technicians is, "what is black water?" Black water is heavily contaminated water which is not only unsafe to drink but also is hazardous simply to be around. It can be difficult to judge conditions in black water due to its typical gray, brown, or black coloration, with small particles often hiding potentially far greater hazards lying within. Here are a few things that can be found in a typical sample of black flood water.
Dirt and Soil
Typically, most of the coloration in black water comes from dirt and soil trapped within. Many cases of flood damage in Goodlettsville and surrounding areas result from heavy storms and rain, and these floodwaters more often than not pick up significant amounts of soil before they ever reach a home. Although this dirt may sound harmless, it, in reality, makes the water much heavier and more difficult to navigate if you get caught in it.
Microorganisms in Black Water
Although the amount and type of organisms in flood can vary depending on its causes and specifics, almost all samples of black water contain very high levels of microorganisms. These may be parasites, bacteria, viruses, mold, or many other types of organism, and they may be able to cause health effects if ingested or absorbed through the skin. This is why it is never advised to drink flood waters and to seek medical attention immediately if you have.
Sharp Metal and Glass
It can be very difficult to see sharp objects in a mass of floodwater, but even if you feel you are confident that such materials are not in the water, it is best always to assume they are. Sharp materials, even if they are tiny, often constitute one of the water's greatest risks. If they open up a small cut or wound, this spot may go unnoticed by you but later on develop a bad infection. If you have been cut or had black water touch an open wound, immediately disinfect the wound and apply medical aid as needed.
SERVPRO of Sumner County deals with black water flood damage so that you don't have to. If your home has been caught in a flood, call us at (615) 822-0200 for mitigation and restoration services