Recent Posts

Water Loss Categories

7/16/2021 (Permalink)

Every water damage is different. From how the loss occurred to what is affected. That's why is extremely important to hire a good restoration company when you experience a water damage. One of the first things we do on any water loss is determine the category of the water. 

There are three separate categories of water. Category 1 water comes from a clean source. This type of water has no risk if inhaled on ingested. Some examples of a Category 1 loss would be a broken water supply line or tub overflow.

Category 2 loss could cause potential sickness if consumed by humans. This water loss can contain unsafe levels of microorganisms. Some examples of category 2 water would be a washing machine or dishwasher leak.   

The final and most dangerous category of water is 3. This would be water that contains sewage or any type of flooding. its very important to determine which category of water you are dealing with before you start mitigation work.

Hurricane Elsa Update

7/14/2021 (Permalink)

While most people were excited to finally get some rain this past week, others were relived in the fact that it meant the end of hurricane Elsa. Although this last hurricane wasn't as deadly as previous ones, hurricane Elsa definitely left her mark across the east coast.

Elsa became a tropical storm on July 1st and was quickly upgraded to a hurricane July 2nd. It started in the Atlantic ocean and hit Barbados and St. Lucia first. Luckily Elsa weakened as it entered the Caribbean Sea and moved closer to Cuba.

Unfortunately Elsa picked up more steam as it head closer to the US. Once Elsa hit Florida it was upgraded to a hurricane. From there it made its way up the east coast all the way to Virginia.

Thankfully there was more property damage than casualties. This is another reminder to make sure your home and business are prepared for any type of disaster.  

We Have Officially Moved!

7/9/2021 (Permalink)

Servpro Sumner County SERVPRO Sumner County located at 229 Innovation Way Hendersonville Tennessee

SERVPRO of Sumner County is fully operating out of our brand new building! We loved our old office located 600 Sage Rd in White House. However, we needed a larger space to properly store vehicles, equipment, and contents.

The other benefit of our brand new office is the centralized location. Our new address is 229 Innovation Way in Hendersonville. We are located where the old driving range used to be off of New Shackle Island Road. This property is in the middle of summer county and located close to the bypass and interstate.

With this new location our response time will be even better then it was! Now we can be throughout our whole territory in less than an hour. We will be working with the chamber to schedule a big ribbon cutting in the future. But in the meantime please feel free to swing by and check out our new office and warehouse!   

The Most Important Water Damage Tip

6/22/2021 (Permalink)

We have dedicated blogs in the past to tips for homeowners who experience a water damage. Most of the advice consist of calling a restoration company as soon as possible. Or elevating furniture and electronics off the ground. While these are still great tips, the most critical advice for homeowners is to know where your main water shut off is located.

Most of the time it is located in the front yard by the road. In new construction homes it could even be in the garage. If you are not aware of where your main water shut off is please find it today! By shutting off the water during an emergency you will save yourself a lot of money.

The longer the water is running the more damage will occur. The faster you can shut off the water the less damage will occur inside the house.

Storm Damage Response Time

5/28/2021 (Permalink)

Flooding and water damages are never convenient and don’t wait for regular business hours – thankfully neither do we. SERVPRO of Sumner County provides emergency water damage mitigation and restoration services 24 hours a day, 7 days a week – including all holidays. We will respond immediately day or night. When dealing with a damage from a storm its extremely important to respond to the damage quickly.  

Water is particularly invasive, and it will spread very quickly throughout your property. It will be absorbed into your floors, walls, furniture, etc. Therefore, water damages require immediate action, and quick response helps to minimize the damage and the cleaning and restoration costs. We will arrive quickly and start the water extraction process almost immediately.

Below is a Water Damage Timeline that shows how damage will progress if it’s not addressed quickly:

Water Damage Timeline

Within Minutes:

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery and anything else it touches.
  • Furniture finishes may start to bleed, causing permanent staining on carpets.
  • Photographs, books, magazines and other paper goods located on the floor will begin to swell.

1 - 24 Hours:

  • Drywall begins to swell and break down.
  • Furniture begins to swell and some may possibly crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor will begin to appear.

48 Hours to 1 Week:

  • Mold and mildew may begin to grow and spread.
  • Doors, windows and studs will begin to swell and warp.
  • Metal begins to rust and corrode.
  • Furniture may begin to warp and show signs of mold.
  • Paint begins to blister.
  • Hardwood flooring begins to swell and warp.
  • Serious biohazard contamination is possible at this time.

More Than 1 Week:

  • Restoration time and cost increase dramatically, and replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth and biohazard contaminants pose serious risks to occupants.

Why Use SERVPRO of Sumner County

5/19/2021 (Permalink)

There are a handful of restoration companies scattered throughout middle Tennessee. When a damage happens it can be overwhelming trying to decide which one to use. While its important to ask your insurance agent for advise, there are also some signs you can check for to find the right company for the job. This blog is going to focus on some small tips that can help you pick the right restoration company for you.

Company should have updated website 

The first way to quickly get a feel of a company is to visit their website. In 2021 it's mandatory to have an updated and active website. If the restoration company you are thinking abut calling has an old website, or no website at all, id highly recommend using a different company.

Response time is key

For the most part, all restoration companies use they same type of equipment and have similar processes. What separates the good ones from the bad ones is response time. For example, during a water damage the company that can get out there the fastest and stabilize the damage will save you the most money. A restoration company with a fast response time should be mandatory.

Must have certifications

For restoration professionals, this is the Institute of Inspection, Cleaning and Restoration Certification (IICRC). IICRC-approved schools have trained up restoration professionals for years, and its classes cover a range of topics pertinent to restoration technicians. This includes the theory of water damage, how it affects the home, what materials are at risk, how to remove excess moisture from the building, how to perform structural drying properly, how to inspect and remove pathogens, and how to save sensitive materials like wooden floors. Attaining certification through the IICRC requires hard work and an ongoing commitment to the field, as registrants must earn continuing education credits annually. Homeowners can rest assured that if they are dealing with a certified crew, they are dealing with some of the best in the business.

Does Your Commercial Building Have Mold?

5/6/2021 (Permalink)

Does Your Commercial Building Have Mold?

Microscopic mold spores naturally occur almost everywhere, both indoors and outdoors. This makes it impossible to remove all mold from a home or business. Mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Preparing For A Storm Event

4/28/2021 (Permalink)

With todays technology we are able to prepare for storms days in advance. This blog will focus on things homeowners and business owners can do to prevent damage from storms, as well as go over things restoration companies do to prepare for a storm event.

One of the best tools to have your home or business is an Emergency Ready Profile. This is a free service provided by SERVPRO. We will be happy to come in and document all your shut offs as well as compile a list of all your emergency contacts. By doing this, you will be prepared for any type of disaster. According to FEMA, up to 40% of businesses never reopen following a major disaster. This is why early preparation is key when it comes to disasters.

When it comes to storm events home and business owners aren't the only ones who need to be prepared. The restoration company needs to have everything lined up well before the storm hits. 

The first order of business is to decide who is traveling for the storm and where are they going to stay. Hotel and Air Bnb's can be hard to book during natural disasters. If you are traveling, you must also have all the local work accounted for too. You cant send all of your production guys to the storm because then you wont have anyone to finish up the work that is currently going on. As well as responding to new jobs.

Hopefully you never have to experience a storm event. But if you do, its important to be prepared and to have SERVPRO's number on speed dial.  

Sump Pump Failure

4/28/2021 (Permalink)

Sump pumps provide great value to basements. They sit in the lowest spot and immediately starting pumping water out as soon as its detected. They can help save your home from water damage. Like any other mechanical device, sump pumps can still fail. When this happens its important to call SERVPRO to come inspect your home. Here are some of the main reasons for Sump Pump failure.

Power failure – The most common cause for failure of a sump pump is a power outage. As we know, most power outages happen when we need the sump pump most, during a storm. Purchasing a backup generator to keep your sump pump moving during a storm can save your home from a flooded basement.

Improper installation – The installation of a sump pump is crucial to it working properly. One mistake or misstep in following the manufacturer instructions can lead to water to be displaced. Make sure to follow the manufacturer’s manual or consult a professional to make sure the sump pump is installed correctly.

Frozen or clogged discharge line – The discharge line is where the water exits the home. It is important to make sure that the line is protected from freezing and does not have debris such as dirt, rocks and sticks. A grated discharge line will give water a separate way to flow in case of a blockage.

Lack of maintenance– Manufacturers recommend testing and running the pump every 2-3 months.

Switch problems – The purpose of the sump pump is to automatically turn on when a sensor notices that there is water build up. If the pump gets shifted and moves position inside of the basin, it can cause switch to be inaccurate and not know where the correct water level is, making the pump not switch on at the correct time.

Hurricane Laura

4/22/2021 (Permalink)

Hurricane Laura was devastating category 4 hurricane that hit August 20th 2020. Louisiana was the first place to get hit followed by Texas, Florida, Mississippi, and Arkansas. Our franchise was called upon to help restore damaged property. This blog will focus on how our storm team operates and why SERVPRO should be your first call if you are affected by a hurricane.

SERVPRO has a whole division to help out with large catastrophes like hurricanes. Its called the Disaster Recovery Team. Its composed of the best of the best in restoration. The team is made up of large loss specialist that are pre qualified and strategically placed throughout the United States. This way we are quick to respond to any type of disaster.

Every large loss is supervised by a project manager to make sure communication is accurate and the work is completed in a timely manner. Our team was assigned to travel to Texas to help restore property there. Our team was gone for over three weeks!

SERVPRO does a great job of filtering calls that are all going to the local franchise and dispersing them throughout the storm team. By doing so, we are able to help out more people in an organized way. 

Hopefully you never experience a hurricane or another other type of disaster but if you do its important to know that SERVPRO is here to help!