Recent Posts

Why Use SERVPRO?

2/11/2021 (Permalink)

Your house or business just had an emergency damage. One of the first tasks a homeowner or business owner must make is to decide who to call to start the cleanup. Here are a few reasons why we believe SERVPRO should be your first call:

Response Time

We are available and here to help 24/7! It doesn't matter what time your damage occurs. The quicker we can get to a damage potentially saves the homeowner money.

Highly Trained Professionals 

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at our state-of-the-art IICRC Approved Training Facility

Time In The Industry 

Founded in 1967, the SERVPRO Industries, LLC, franchise system is a national leader of fire, water, mold and other specialty cleanup and restoration services. SERVPRO’s professional services network of more than 1,700 franchises has responded to property damage emergencies ranging from multi-million dollar disasters such as the 9/11 attacks on the Pentagon to those suffered by individual businesses and homes. Providing nationwide coverage, SERVPRO franchise professionals have established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Ice Storm in Hendersonville

2/10/2021 (Permalink)

According to recent weather predictions, an ice storm is potentially on the way for Hendersonville and other cities in Sumner County. Just like any other storms, ice storms can be potentially dangerous for your business or home. Its important to have an emergency plan already in place. Here are some reasons why these types of storms can be dangerous or potentially deadly.

The Length of the Storm

Unlike a tornado or flash flood, and ice storm can last from days up to weeks. Once the ice is settled the temperature must heat up for the ice to start melting. Considering we are in the middle of winter the temperatures are expected to remain low. 

Loss of Electricity 

Once an ice storm hits its very common for the electricity to go out as well. Its important to make sure your generator is ready to go. If you don't have a generator make sure to have the proper food and flash lights available.

Little Amounts of Ice Still do Damage

All it takes is less then half an inch of ice to cause a damage. Trees can then start falling on powerlines, and roads become undriveable.

Make sure to take a quick trip to the grocery store to make sure you have enough food to last in case this upcoming ice storm is a bad one. GO ahead and compile a list of emergency contacts as well as charge your phone. Good luck!

Cleaning Hard Surfaces In Your Commercial Building

2/3/2021 (Permalink)

When a person purchases a commercial building, they are making an investment for their future. Proper care of the facility, including cleaning hard surfaces like hardwood, ceramic or concrete correctly is absolutely essential to maintaining the value of the building and extending the life of flooring and countertops. While daily, weekly and monthly cleaning and maintenance are important, having a trained and certified technician perform a yearly cleaning (at minimum) is necessary to maximize the lifespan of flooring and countertops.

Whether the surfaces need basic maintenance or full restoration, the technician having the proper methods and experience needed for the job will surely make the difference. Each type of flooring is different. Cleaning hard surfaces such as stone requires knowledge of the porousness of the stone in order to choose the right solution, while surfaces such as hardwood require the application of effective sealants to keep the wood from soaking up bacteria and liquids that can eventually cause the floor to rot. Factor in the age of the surface, any potential damage from improper cleaning in the years prior, and a possible lack of appropriate maintenance of the surface, and the need for a trained professional becomes alarmingly clear. Certified technicians are the best way to keep your investment’s value.

Different Odor Removal Techniques

2/2/2021 (Permalink)

If you have ever had a fire at your home or business you know the difficulties that come with it. One of the major issues that can linger for a long time after is the odor. Here at SERVPRO we have many different techniques for removing odors. This blog will spotlight on how we deal with unwanted odors.  

Homeowners who wish to eliminate unpleasant smells from their home can often succeed in doing so by using some very basic odor removal techniques.  Some of the most common sources of unpleasant smells include smoke from cigarettes or fires, and biological waste produced by pets.  To some extent, basic cleaning methods can successfully neutralize these foreign agents from carpets and upholstery.  Provided the contaminants are located, and have not soaked into materials completely, enzymatic cleaners and wet paper towels that can be bought in any retail store may possibly restore a fresh smell to the air.  However, products that cover up odors with more pleasant smells offer only temporary relief from contaminants that have not been actually removed.  Homeowners should be careful not to mistakenly purchase products that simply cover up bad smells.  They must also be willing to contact professionals when their best efforts prove unsuccessful in completely clearing the offensive odors in a room.

The success of any odor removal project depends on properly identifying the contaminants producing the bad smell.  Smoke and pet wastes are easily identified and often can be handled by individuals who apply determination and ingenuity to a home remedy cleaning project.  However, other contaminants, ranging from sewer gas that creeps back up into pipes, and smells produced by decaying protein, food products, and various oil-based substances, are not only difficult to eliminate, they are also difficult to pinpoint. Professional carpet cleaners are trained, and often certified, in determining the nature of contamination first.  Once the diagnosis has been made, specialized tools and procedures available only to properly trained technicians, that are most often certified, are then employed to purify the surfaces that have been affected.

While it is always good to apply basic odor removal techniques to whatever extent they can be successfully implemented, homeowners should also be willing to pay for professional cleaning in order to make sure that contaminants that produce bad smells have been correctly and thoroughly removed.

Preparing For A Storm Event

1/25/2021 (Permalink)

A storm event could potentially damage your business or home depending how bad it is. We have no way of preventing storms from happening. However, that doesn't mean that we cant be prepared before a storm hits. Here are some tips to help you be prepared for a bad storm.

  • Create a family disaster preparedness plan.
  • Establish a meeting place outside your home and the neighborhood in case of a community disaster such as flooding, mudslides, earthquakes, or radiological and hazardous materials accidents. Make sure everyone in the family knows how to contact each other if you get separated.
  • Establish an out-of-state contact (relative or friend) that you can call after the disaster to pass the word around that you and your family are okay.
  • Assemble a disaster survival kit and stock emergency supplies. You will need:
  • A three-day supply of water (one gallon per person per day.) 
  • A three-day supply of ready to eat canned meats, vegetables, and fruit for each person.
  • A change of clothing and footwear for each person.
  • A first-aid kit that includes prescription medicines.
  • One sleeping bag or blanket per person.
  • A battery-powered radio and flashlight and extra batteries. 
  • Special need items such as diapers, formula, baby bottles, denture and contact lenses supplies. 
  • A credit card, cash, or traveler's checks.
  • Tools and supplies such as paper plates, cups, and plastic utensils; a battery powered radio, flashlight, extra batteries, non-electric can opener, tube tent, plastic storage containers, compass, matches and  plastic sheeting. 
  • Sanitation needs will include toilet paper; soap and liquid detergent; personal hygiene items; plastic garbage bags, plastic bucket with a tight lid; and household chlorine bleach.

Damage From Water Should Be Cleaned By Professionals

1/20/2021 (Permalink)

The amount of damage water can cause is amazing, and often underestimated by commercial building owners . Excess moisture is bad enough, but when a commercial building is flooded or hit with a plumbing disaster (like a burst pipe), the situation can quickly get out of hand. There’s a reason why these incidents are among the most expensive problems a property manager can face. Contaminated water not only creates immediate structural problems, it can leave serious biological threats behind after it has been removed.

Floods, sewage backflows, and other sources of contaminated fluid usually cause the worst damage. Dirty water is filled with all kinds of deadly substances, ranging from chemical residues to animal feces to parasites. Bacteria, viruses and fungi grow explosively in contaminated fluid, and severe health risks, like salmonella and hepatitis, are common in flood waters.

This problem is compounded by the composition of most buildings, which are filled with organic materials. Drywall, wood and the matter that is trapped in carpet fibers are just a few examples, and they can give pathogens room to grow. Within 48 hours, mold may begin creeping behind the walls and releasing spores, and any organic materials that have been soaked through by contaminated fluid will usually have to be destroyed.

That’s why restoration firms, in addition to surveying the building for structural problems, will dry the building quickly and apply antibacterial, antiviral, and antifungal agents to all surfaces that had contact with the water. This ensures the employees or tenants can return to a safe building, and not one harboring a collection of deadly pathogens.

Sewage Water Cleanup

1/6/2021 (Permalink)

Sewage Clean Up

Sewage is one of the most dangerous substances to enter homes or buildings. It contains fungi, bacteria and viruses, many of which are disease-causing. Unfortunately, many people fail to understand the hazards that sewage presents, particularly for the very young or very old, or for those with compromised immune systems or respiratory problems.

The IICRC complied guidelines for professional sewage clean-up called the Standard for Water Damage Restoration (S500).

Here are the key principles homeowners should know about sewage back-ups:

  • Sewage contains a variety of pathogenic – disease causing – fungi, bacteria, viruses and parasites. Anyone who works on sewage losses must have updated vaccinations, including one for Hepatitis B.
  • Sewage exposure is particularly dangerous for people with weakened immune systems, including anyone under two or over 60, those who are pregnant, ill, recovering from surgery, on prescription drugs or chemotherapy, or are AIDS victims.
  • It is not safe to stay in a building that’s flooded with sewage unless the contaminated area can be completely sealed off and placed under controlled air flow so that there will be no cross contamination of unaffected areas.
  • Highly absorbent sewage-saturated materials, such as carpet, pad, upholstery, bedding, wicker, paper or even fabrics that can’t be washed in hot water (130°F/54°C) for at least 10 minutes, must be contained and disposed of properly.  This goes for sewage-saturated drywall, insulation and several other structural materials too.  There’s simply too great a health risk involved if any of these materials are dried in place and cleaned only.
  • Only the most highly trained professionals should attempt sewage remediation work. Then, a “third party” indoor environmental professional can provide post-remediation verification or “clearance testing” to ensure that the home or building is safe to re-occupy.

Preventing Fires in Commercial Buildings

12/22/2020 (Permalink)

Preventing Fires in Commercial Buildings

Steps you can take now:

  • Keep items that can catch on fire at least three feet away from anything that gets hot, such as space heaters.
  • Never smoke inside.
  • Turn portable heaters off when you leave the room.

Smoke Alarms:

  • Install smoke alarms on every level of your commercial building.
  • Test smoke alarms once a month, if they’re not working, change the batteries.
  • Smoke alarms should be replaced every 10 years. Never disable smoke or carbon monoxide alarms.
  • Carbon monoxide alarms are not substitutes for smoke alarms. Know the difference between the sound of smoke alarms and carbon monoxide alarms.

Cooking Safely:

  • Stay in the kitchen when frying, grilling or broiling food. If you leave the kitchen, turn off the stove.
  • Stay in the building while simmering, baking, roasting or boiling food. Check it regularly and use a timer to remind you that food is cooking.
  • Keep anything that can catch fire – like pot holders, towels, plastic and clothing – away from the stove.

Smoke Odor Removal From Carpet and Upholstery

11/23/2020 (Permalink)

Seeking out professional help for smoke odor removal especially in the case of carpets and upholstery, is the first correct step in obtaining proper smell extraction.  This ordeal can be very costly and time consuming for an individual to experiment with on their own, which is why many local professionals are available to help home owners who have suffered the unfortunate fate of this scenario.

First off, ascertaining the severity of the situation is one of the most important aspects in obtaining an accurate quote from a professional beforehand. Additionally, keeping a close watch on the amount of time that has elapsed since the smell had first entered the fibers will also dramatically change the amount of time and overall cost of the cleaning. If weeks have gone by without any professional aid, carpets and upholstery may become permanently damaged, suffering discoloration among other things.

Smoke odor removal professionals will first get rid of any residue that’s physically left on the surface of the fibers.  The first actual deodorizing element to the process is to eliminate any sources of the smell, including any unsalvageable materials that cannot be processed properly and thus, must be disposed of. Next, a thorough cleaning of any salvageable surfaces will be imperative in further eliminating the smell and keeping it from reoccurring.

Since the smell is airborne in nature, professionals will need to create a type of fog that is comprised of cleaning agents and is pumped into the area to eliminate smells that fill the room. If it’s needed, items in the room may be sealed off and quarantined to avoid any exposure to the smell during the odor extraction.

Why Tenants Move Out if Water Isn't Removed

11/19/2020 (Permalink)

Call SERVPRO to Extract Water and Maintain Your Cash Flow

When apartments or hotels flood, it can be a disaster for managers and tenants alike. While an owner is probably most concerned with the financial loss from the incident, tenants will also probably not want to continue staying somewhere with damage, even if it is not extensive. Fast, proper water removal and damage restoration are essential to keep residents and guests. SERVPRO is trained and prepared for these scenarios and can work effectively to remove water damage in as short a time as possible, especially if the business has a profile in our ERP system. Here are some of the main motivators for tenants looking to escape a flooded apartment or hotel.
 
Drenched Belongings
Quick water removal in apartments and hotels is the only way to save many tenants' belongings. Materials such as wood, fabric, and leather can only remain soaked for so long before the damage becomes permanent, so our fast responses are critical in keeping them functional and in good condition. This also goes for materials and items belonging to the building itself, and you might also be stuck paying extra for replacement belongings if water is not removed quickly.
 
Structural Damage
Nobody enjoys living in a structurally damaged building, and persistent signs of damage may be enough for many tenants to pack up and leave, even if the damage is only superficial. Some people simply see staining on walls or warping in carpets and decide that the building is not quite up to their standards. SERVPRO follows up water removal with damage restoration, ensuring that lasting signs are minimal and non-intrusive.
 
Unsafe Conditions
 
Some floods can create unsafe conditions and situations in a building, weakening walls and ceilings enough to potentially collapse on residents. Also, mold damage may result from a flood if water is not removed quickly, which can aggravate some people's health. Especially at risk are individuals with respiratory conditions or weakened immune systems. The chance of residents being forced out by safety concerns increases as water stands and is allowed to degrade with contaminants.
 
SERVPRO of Sumner County has extensive experience in water removal for buildings and businesses of all sizes. Give us a call 24/7 at (615) 822-0200.