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SERVPRO® of Sumner County - Master Service Agreement

6/23/2020 (Permalink)

To Do List Master Service Agreements are customizable to each individual business.

SERVPRO® of Sumner County strives to make sure that your businesses are prepared for anything that happens.

We offer a specialized MSA (Master Service Agreement) to businesses at no cost. These are not contracts, but they do put everything in place to ensure that work can begin as soon as possible after a damage.

Master Service Agreements are customizable to each individual business. When going over the information to be contained within the agreement we will include whatever fits your business model. These agreements are great to put in place for your employees and staff to know what to do in case of an emergency loss. Because business owners are not able to be on site at all times, this document would ensure that everyone would know the protocol during an emergency. These are given as hardcopies to keep on site and also downloaded to our Emergency Ready Plan App so they can be accessed by anyone in your company with the proper permissions.

MSA’s generally include the following:

-Contact information

-FIRE & POLICE Departments


-Water Department

-Electric Company

-IT Department

-Time & Material Pricing

               -This includes labor, equipment and material cost

-Insurance Information

-Payment Information

-Contingency Business Information

-SERVPRO® of Sumner County Contact Information

Again, these are customizable. The basis behind these is to have one location for pertinent information in case of a damage. Having this information together before a loss happens helps to expedite the remediation process and in turn helps to lessen the extent of the damage. If you have any questions regarding our MSA’s or would like to schedule a time to sit down and put one together for your Sumner County business call our office at 615-822-0200.

Faster to Any Disaster

6/16/2020 (Permalink)

SERVPRO® 1-4-8 Photo When your Sumner County home or business is affected by damage it is important to act fast!

When your Sumner County home or business is affected by damage it is important to act fast! Here at SERVPRO® of Sumner County we follow our 1-4-8 service guidelines to ensure that timely mitigation is top priority. With fast response and our extensive training our SERVPRO® professionals are able to help control damage, recovery cost and downtime.

SERVPRO® 1-4-8 Response Guidelines

1 HOUR – Within one hour of notice of loss, SERVPRO® of Sumner County will contact you to arrange for service.

4 HOURS – Within four hours of loss notification, SERVPRO® of Sumner County will be on site to start mitigation services (unless another time is requested)

8 HOURS – Within eight business hours, we will initiate a verbal briefing of the scope of damage and the mitigation efforts to you and your insurance carrier.

All SERVPRO® franchises are held to these guidelines set forth by SERVPRO® Headquarters. If you find yourself with a damage to your Sumner County home remember to call SERVPRO® of Sumner County at 615-822-0200 to begin service.

Storm Prepardeness

5/29/2020 (Permalink)

Are you prepared if a storm hits your Sumner County home? Storms come in all shapes and sizes and it is important to be prepared with an Emergency Supply Kit if a storm becomes an Emergency situation. We have compiled a list of important items to keep in that Emergency Kit below!

-Non-Perishable Food & Can Opener

               -(3) days worth of food per person

-Bottled Water

               -(5) days worth of water per person

-Personal Hygiene Items

-Prescription Medication

-First Aid Kit

-Extra Clothing

               -(2-3) days of clothing per person

-Battery Operated Radio


-Spare Batteries

-Extra Cash

The items above are only suggestions. Emergency Kits should be personalized to fit your families needs. We are always here to help at SERVPRO® of Sumner County. If you have any questions or would like to schedule an inspection or services for storm damage that has occurred to your Sumner County home please call our office at 615-822-0200.

Certified: SERVPRO Cleaned

5/21/2020 (Permalink)

Certified: SERVPRO Cleaned Image Certified: SERVPRO Cleaned is a comprehensive cleaning program that goes far beyond janitorial or carpet cleaning.

As the #1 choice in cleanup and restoration, SERVPRO® of Sumner County and our renowned network of more than 1,800 fellow franchises across the U.S. launched Certified: SERVPRO Cleaned, a robust cleaning program designed to help the country safely get back to work, back to school, and back to life's daily activities.

The COVID-19 pandemic has changed what it means to be clean. A recent national survey showed 89% of consumers are apprehensive about going back to brick-and-mortar establishments; 40% of those cite business cleanliness as a top reason for concern.

Certified: SERVPRO Cleaned is a comprehensive cleaning program that goes far beyond janitorial or carpet cleaning, built from more than 50 years of cleaning industry experience to address viral pathogens like the coronavirus. The program was created from protocols and practices suggested by the Centers for Disease Control and Prevention (CDC) using Environmental Protection Agency (EPA)-registered professional cleaning and disinfecting products.

"When the stakes are this high, you want a partner to help reopen your doors. You want a partner who has developed industry-leading training programs, proprietary cleaning solutions and products, and proven remediation processes over decades," SERVPRO Chief Marketing Officer Mike Stahl said. "Our expertise is born out of cleaning up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects the unique experiences and capabilities of America's #1 cleanup and restoration brand."

SERVPRO® of Sumner County professionals have been on the frontlines of proactive and reactive COVID-related cleanup. Our franchise has been working to disinfect local government buildings, nursing homes and assisted living facilities, manufacturing facilities and many more. Across the U.S. our fellow franchisees have been working to clean and disinfect a nursing home in Kirkland, Washington, to being selected to disinfect the U.S. coronavirus quarantine sites, to performing cleaning in major international airports such as LaGuardia and John F. Kennedy International in New York, SERVPRO has been trusted as the professional in biohazard cleanup.

The Certified: SERVPRO Cleaned process is grounded in three unique "Cs":

  • Consult – A SERVPRO representative will develop a tailored cleaning program to meet your needs.
  • Clean – SERVPRO will deliver both proactive and COVID-19 emergency response cleaning.
  • Certify – SERVPRO will certify that your business has been cleaned and sanitized for your employees and customers.

"Being open for business is just the beginning of the journey forward," continued Stahl. "Your employees and your teammates may be hesitant to return to work, and your customers may wonder whether the businesses they patronize are safe. Whether your business works from an office building, restaurant, retail space, event center, school, daycare, or any other location, our experts will design a plan to help ensure it's clean and sanitized to a higher standard."

Safety is always a top priority for SERVPRO® of Sumner County—franchise crews have extensive training on the proper use of disinfectants and personal protective equipment, and the proper procedures to give your employees and your customers peace of mind.

Certified: SERVPRO Cleaned offers several benefits:

  • Custom cleaning plans – from proactive cleaning programs to suspected/confirmed COVID cleanings based on your business type, square footage, high-frequency touch points, foot traffic, congestion areas, public spaces, and more
  • Visual reaffirmations to customers and employees – the Certified: SERVPRO Cleaned seal ensures them the space has been cleaned
  • High standard of cleaning
    • Clean bacteria and other microbes
    • Sanitize soft and porous surfaces
    • Disinfect hard and high-touch surfaces
  • Transparent, fair pricing
  • After being cleaned – guest-accessible hygiene products, signage
  • Technology – digital emblems to share on your website, on your social media

"It is our duty—not our job—to help inspire confidence in your consumers and employees by ensuring your business is Certified: SERVPRO Cleaned in order to help make community possible again," Stahl said. "You are the expert in your business. SERVPRO is the expert in ours—our business is clean. Let us handle the clean while you focus on your business."

For more information about the Certified: SERVPRO Cleaned program, visit or call 615-822-0200.

Certified: SERVPRO® Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing, and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA-approved cleaning products to deliver a SERVPRO certified cleaning experience. Each SERVPRO franchise is independently owned and operated.


Founded in 1967, the SERVPRO franchise system is a leader and provider of fire and water cleanup and restoration services, mold mitigation, and biohazard remediation. SERVPRO's professional services network of more than 1,800 individually owned and operated franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO system has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

You Weathered the Storm. Now It's Time to Weather the Insurance.

5/8/2020 (Permalink)

It’s not often that you file a homeowners insurance claim, but when and if that time comes there are many aspects to keep in mind during the process.

If you have endured storm damage in your Sumner County home it is important that you assess your property, but only after it is safe to do so. Ensure that there are no downed power lines or other dangerous conditions before investigating the damage. Once you have investigated your property for damage it is time to report the damage to your Insurance Company. Knowing what to look for and what to expect with the claims process can relieve some of the stress in the situation.

How Do You Evaluate Your Property for Damage?

It is important that you complete a visual inspection of the exterior of your home, paying special attention to your roof, windows, gutters, facia and siding. If you have a chimney you will want to inspect it as well. Notate any missing shingles, cracks in the siding or brick, fallen gutters and window damage. Also, inspect your HVAC unit for any noticeable damage. Be sure to discuss all of the items and areas notated with your insurance adjuster.

Adjuster Insurance Inspection

Once you have contacted your Insurance Company and filed a claim they will assign an adjuster. The adjuster assigned to your claim will schedule a time to come and assess the damage of your property. Adjusters are trained to look at certain areas of the home that are prone to damage, but be sure to share the items that you notated on your initial inspection as well. Once their inspection is completed they will begin the process for your claim.

Once you have everything in order you can begin the process of repairs to your home. SERVPRO® of Sumner County is here to help. We are experienced and skilled in Water & Fire Damage and have years of experience in the construction as well. Call our office today at 615-822-0200 if you would like to schedule an appointment for a free estimate.

Commercial Carpet Cleanings

5/7/2020 (Permalink)

Commercial Carpet Cleaning Image Help to reduce the effects of wear and tear to high traffic areas

Does your business have regularly scheduled carpet cleanings? Although having the carpets professionally cleaned is probably not on the top of anyone’s to-do list it is an important item to attend to.

Regular Professional Cleanings:

-Restore the natural texture of the carpets and extend their life

-Help to reduce the effects of wear and tear to high traffic areas

-Remove spots and stains from frequently trafficked areas

-Reduce the spread of bacteria, germs and mold

Move that regularly scheduled cleaning to the top of your to-do list and let SERVPRO® of Sumner County check it off your list for you. Call our office today at 615-822-0200 to schedule your appointment.

Sump Pump Maintenance

4/23/2020 (Permalink)

Do you have a sump pump in your Sumner County home? Many homeowners keep sump pumps in their basements and crawlspaces. Did you know that sump pumps need to be maintenance regularly to ensure that they work properly? Below is a checklist for you to follow!

  • Test the speed of the pump by pouring a bucket of water inside
  • Remove dirt and debris (like mud and pebbles) in the sump pit to prevent clogging
  • Ensure the float component can move freely
  • Check drain lines for corrosion
  • Go outside to make sure that water is being pumped away from the house
  • Create a backup plan for power outages (like a battery or generator)

Don’t take your sump pump for granted and wait until your basement floods. If you do need assistance with a sump pump that has malfunctioned and flooded your home, call our office at 615-822-0200.

Spring Maintenance Tips

4/8/2020 (Permalink)

Spring has sprung and we are here to help with some tips to ensure that your Sumner County home is in tip top shape after the winter months.

Outside Water Sources

It is important that you check all outdoor water sources to make sure that have no dry rot or damage due to freezing. If you can stop the flow of water with your thumb, the pipe inside might be damaged.

HVAC Service

Having your HVAC system serviced will notify you of any problems with your unit as well as ensure that your unit is running efficiently.


Examine the roof carefully for any missing shingles or areas that have damage. Pay special attention to areas around skylights and the chimney.


Look for loose or leaking gutters. Ensure that all downspouts are draining away from the foundation and that there is no debris lodged inside.

Concrete and Wood

Ensure that exterior concrete slabs drain away from the homes foundation and that there is no cracks within the concrete. Look for any rotted wood around exterior windows and doors and repair as needed to ensure that there is not continued damage.

SERVPRO® of Sumner County is here to help. If you find that you need assistance with any of these spring maintenance tips call our office today at 615-822-0200.

SERVPRO® of Sumner County Encourages Hendersonville Property Owners to Prepare Now for Severe Spring Weather

3/30/2020 (Permalink)

According to the Federal Emergency Management Agency (FEMA), flooding is the most common natural disaster in the U.S. SERVPRO® of Sumner County wants local home and business owners to know that the approaching spring season is notorious for flood-producing weather, so now is the time to prepare for the unpredictable.

“The water damage caused by a broken pipe, malfunctioning clothes or dishwasher, backed up gutters or damaged roof is typically limited in scope and pretty straightforward to deal with,” says Richardson. “Depending on where you live and work; however, you may also be at risk for flooding caused by rain, melting snow, coastal storms, storm surges, dam overflows, ice jams affecting rivers or a severe spring storm. Those are the types of flooding risks you need to plan for in advance.”

While some areas are more prone to flooding than others, FEMA warns that everyone lives in an area with some flood risk, so it’s important to understand your risk and take the appropriate steps to prepare. Even those who live in a “low flood risk” zone should heed weather warnings. Here are some of spring’s common flood-related weather hazards and where they are most likely to occur.

  • Thunderstorms: The Southeast sees the greatest number of thunderstorms while the West Coast sees the fewest. They occur most often in the spring and summer months during the afternoon and evening hours but can occur anywhere and anytime. These powerful storms can dump large amounts of rain in a short period of time, resulting in flooding and power outages. In an average year, the U.S. experiences about 100,000 thunderstorms.
  • Snow Melt: Areas of U.S. that receive a lot of snowfall are subject to flooding from snow melt. As warming temperatures melt the snow on top of the frozen ground, water can pour into basements and flood yards and streets. Communities downstream of heavy snowpack areas are at flooding risk from streams and rivers swollen with melted snow and ice. Communities along rivers are subject to flooding due to ice jams that block the river’s flow.
  • Coastal Flooding: Flooding events during or following a coastal storm are common, but changes in average sea level and ongoing development have led to a phenomenon for coastal communities-Blue Sky or Sunny Day Flooding. Spring is one of the times when this phenomenon occurs, when Moon’s orbit brings it closest to the Earth, and the Moon, Sun and Earth align, resulting in extraordinarily high tides. Coastal flooding is most common along the Northeast and Gulf Coast.

“It’s great to look forward to warmer days of spring, but it’s also important to remember that this change in the weather can trigger some unsettled and even dangerous weather,” says Richardson. “Prepare now for the risk of flooding events by making an emergency plan for meeting up with loved ones, storing fresh water in the event of water supply contamination, having fresh batteries on hand in case of power outages, and stockpiling non-perishable food.”

According to the Centers for Disease Control, floodwaters can pose several health risks and cause injuries, infection, chemical hazards and more. Ever drive through flooded roadways, and avoid contact with floodwaters when possible as it may contain downed power lines or electric current from a home or business; human or livestock waste; household, medical or industrial hazardous waste; debris; or wild animals such as rodents and snakes. If the water has entered a structure through the flooding of a creek, stream or river, or if it has fileted through insulation during its intrusion, it is also to be considered black water and could be hazardous to your health.

“If your home or business is affected by a flood, remember, quick action is critical to minimizing damage and long-term health risks,” Richardson says. Add SERVPRO® of Sumner County to your contact list in your phone. We’re here to help.”

SERVPRO® specializes in disaster restoration, cleanup, and repair services, helping to remediate damage, making it “Like it never even happened,” for both commercial and residential customers. For more information on SERVPRO® of Sumner County, please contact Katie Sellens at 615-822-0200 or For more information on SERVPRO®, please visit

Continuing Education Course - April 9th

3/27/2020 (Permalink)

Are you in need of continuing education credits for your licensure? Here at SERVPRO® of Sumner County we offer FREE Continuing Education courses for you to fulfill those credit hours. Our second course that is being offered for this year will be Restoring Contaminated Buildings (2hr) and it will be held at Top Golf in Nashville, TN on April 9th. You will find all of the course information listed below.

We’re hosting 2 FREE Credit Hours of Continuing Education on Thursday, April 9th at Top Golf in Nashville, TN and would love for you to attend!

Course Information:

  • The subject to be covered is Restoring Contaminated Buildings
  • Registration for the class will begin at 1:30 PM and we should finish around 4:00 PM
  • After the course is complete there will be appetizers, drinks and 2 golf bays for everyone to enjoy
  • The address for Top Golf Nashville is 500 Cowan Street, Nashville, TN 37207

If you would like to attend, please respond by email to Katie Sellens at ( or by phone at 615-822-0200.

If you have any questions or would like more information regarding this class or other classes that will be offered throughout the year please let us know.