Recent Posts

Does Your Commercial Building Have Mold?

5/6/2021 (Permalink)

Does Your Commercial Building Have Mold?

Microscopic mold spores naturally occur almost everywhere, both indoors and outdoors. This makes it impossible to remove all mold from a home or business. Mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Preparing For A Storm Event

4/28/2021 (Permalink)

With todays technology we are able to prepare for storms days in advance. This blog will focus on things homeowners and business owners can do to prevent damage from storms, as well as go over things restoration companies do to prepare for a storm event.

One of the best tools to have your home or business is an Emergency Ready Profile. This is a free service provided by SERVPRO. We will be happy to come in and document all your shut offs as well as compile a list of all your emergency contacts. By doing this, you will be prepared for any type of disaster. According to FEMA, up to 40% of businesses never reopen following a major disaster. This is why early preparation is key when it comes to disasters.

When it comes to storm events home and business owners aren't the only ones who need to be prepared. The restoration company needs to have everything lined up well before the storm hits. 

The first order of business is to decide who is traveling for the storm and where are they going to stay. Hotel and Air Bnb's can be hard to book during natural disasters. If you are traveling, you must also have all the local work accounted for too. You cant send all of your production guys to the storm because then you wont have anyone to finish up the work that is currently going on. As well as responding to new jobs.

Hopefully you never have to experience a storm event. But if you do, its important to be prepared and to have SERVPRO's number on speed dial.  

Sump Pump Failure

4/28/2021 (Permalink)

Sump pumps provide great value to basements. They sit in the lowest spot and immediately starting pumping water out as soon as its detected. They can help save your home from water damage. Like any other mechanical device, sump pumps can still fail. When this happens its important to call SERVPRO to come inspect your home. Here are some of the main reasons for Sump Pump failure.

Power failure – The most common cause for failure of a sump pump is a power outage. As we know, most power outages happen when we need the sump pump most, during a storm. Purchasing a backup generator to keep your sump pump moving during a storm can save your home from a flooded basement.

Improper installation – The installation of a sump pump is crucial to it working properly. One mistake or misstep in following the manufacturer instructions can lead to water to be displaced. Make sure to follow the manufacturer’s manual or consult a professional to make sure the sump pump is installed correctly.

Frozen or clogged discharge line – The discharge line is where the water exits the home. It is important to make sure that the line is protected from freezing and does not have debris such as dirt, rocks and sticks. A grated discharge line will give water a separate way to flow in case of a blockage.

Lack of maintenance– Manufacturers recommend testing and running the pump every 2-3 months.

Switch problems – The purpose of the sump pump is to automatically turn on when a sensor notices that there is water build up. If the pump gets shifted and moves position inside of the basin, it can cause switch to be inaccurate and not know where the correct water level is, making the pump not switch on at the correct time.

Hurricane Laura

4/22/2021 (Permalink)

Hurricane Laura was devastating category 4 hurricane that hit August 20th 2020. Louisiana was the first place to get hit followed by Texas, Florida, Mississippi, and Arkansas. Our franchise was called upon to help restore damaged property. This blog will focus on how our storm team operates and why SERVPRO should be your first call if you are affected by a hurricane.

SERVPRO has a whole division to help out with large catastrophes like hurricanes. Its called the Disaster Recovery Team. Its composed of the best of the best in restoration. The team is made up of large loss specialist that are pre qualified and strategically placed throughout the United States. This way we are quick to respond to any type of disaster.

Every large loss is supervised by a project manager to make sure communication is accurate and the work is completed in a timely manner. Our team was assigned to travel to Texas to help restore property there. Our team was gone for over three weeks!

SERVPRO does a great job of filtering calls that are all going to the local franchise and dispersing them throughout the storm team. By doing so, we are able to help out more people in an organized way. 

Hopefully you never experience a hurricane or another other type of disaster but if you do its important to know that SERVPRO is here to help! 

Training Water Damage Technicians

4/22/2021 (Permalink)

Though IICRC does not in fact operate its own school, it does recommend the best water damage restoration technician training courses per industry standards. Take a look at what a certified professional has studied in order to be good enough for the SERVPRO name.

Time is of the essence after a major water disaster. Though Journeyman-certified technicians may be the right choice for water damage that does not threaten structural integrity, it is vital to bring an IICRC certified Master professional to the scene of a major disaster as soon as possible. Certified professionals use the skills they’ve learned in the accreditation courses to examine the structure, textiles, and the belongings, and will likely be able to control the damage, so no further damage will occur.

Furthermore, knowing the fastest and best means of drying the structure and textiles is imperative. Familiarity with the most effective processes and safest compounds to stop the spread of molds and microbes is also needed to protect people and animals in the environment. Graduates of the relevant IICRC-approved classes excel in these areas.

The importance of providing customer satisfaction cannot be over-emphasized. Each  certified technician  must pass a stringent series of exams prior to acceptance, and continual training is required. Complaints are taken seriously and must be handled promptly to ensure continued accreditation as a certified firm.

Water damage restoration technician training is a surefire way to  insure the latest and greatest procedures are used to protect a customer’s property. There are various courses of study and ways to learn the information, so IICRC works with both the consumer and the professional to guarantee the best experience. Don’t forget to look for the SERVPRO symbol to find the best possible solution for your water-based damage.

Always Adapting

3/26/2021 (Permalink)

I hate the phrase "you can't teach an old dog new tricks." To me, that insinuates that you shouldn't learn something new just because you have been doing it a long time. Luckily here at SERVPRO we don't apply that logic. Although we have been performing restoration for many years we are always looking for ways to improve our processes. Today's blog focuses on how we have used technology to improve our scoping and estimates. 

A variety of data technology innovations over the years have led the way to new and improved processes in the property claims/risk assessment space. Those innovations have aimed to improve the manual functions routinely conducted in the field. Many have lived up to expectations and have become current standards.
If we take the time to truly examine the iterative tasks associated with an effective claim/risk assessment in the field, it becomes apparent that a great scope report leads to a better final estimate. Let’s not take this lightly. How many times have we seen a poor initial assessment report lead to an estimate for repairs that had to be reexamined, adjusted multiple times or didn’t match the initial inspection of the claimed damages? Probably way too many. Smart restoration businesses realize that work assignments and higher ratings in customer service start with professional, comprehensive and accurate initial inspections. Digital and mobile inspections help make this possible. 

If you’re evaluating options, best-in-class inspection solutions have the following qualities:

  • Ease of use: Allows anyone to conduct an efficient, quality inspection, regardless of experience level and prior training.
  • Transparency: Ensures a legible and consistent digital inspection report.
  • Optimized for adjusters and contractors: Facilitates collaboration and remote workflows for more advanced claim-handling tasks like estimate writing.
  • Value-add: Provides opportunity for improvement via data collection and analytics.
  • Flexibility: Technology that works well in a variety of inspection scenarios, including insurance and non-insurance related projects.

Keep in mind that today’s flexible, cloud-based solutions enable a step-change to occur in operations without a massive investment required in technology, training or internal change management. A number of the new solutions in this area can be useful to an organization within a few weeks.

We have now entered the age of digital inspection. Those who embrace it will find profoundly positive growth in their businesses, develop operational efficiencies and increase overall customer service ratings to bolster business expansion. Technological innovation in the property industry is constant and provides opportunities to improve bottom lines, add value to existing business relationships and pave the way for even more advancement in the future.


2/11/2021 (Permalink)

Your house or business just had an emergency damage. One of the first tasks a homeowner or business owner must make is to decide who to call to start the cleanup. Here are a few reasons why we believe SERVPRO should be your first call:

Response Time

We are available and here to help 24/7! It doesn't matter what time your damage occurs. The quicker we can get to a damage potentially saves the homeowner money.

Highly Trained Professionals 

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at our state-of-the-art IICRC Approved Training Facility

Time In The Industry 

Founded in 1967, the SERVPRO Industries, LLC, franchise system is a national leader of fire, water, mold and other specialty cleanup and restoration services. SERVPRO’s professional services network of more than 1,700 franchises has responded to property damage emergencies ranging from multi-million dollar disasters such as the 9/11 attacks on the Pentagon to those suffered by individual businesses and homes. Providing nationwide coverage, SERVPRO franchise professionals have established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Ice Storm in Hendersonville

2/10/2021 (Permalink)

According to recent weather predictions, an ice storm is potentially on the way for Hendersonville and other cities in Sumner County. Just like any other storms, ice storms can be potentially dangerous for your business or home. Its important to have an emergency plan already in place. Here are some reasons why these types of storms can be dangerous or potentially deadly.

The Length of the Storm

Unlike a tornado or flash flood, and ice storm can last from days up to weeks. Once the ice is settled the temperature must heat up for the ice to start melting. Considering we are in the middle of winter the temperatures are expected to remain low. 

Loss of Electricity 

Once an ice storm hits its very common for the electricity to go out as well. Its important to make sure your generator is ready to go. If you don't have a generator make sure to have the proper food and flash lights available.

Little Amounts of Ice Still do Damage

All it takes is less then half an inch of ice to cause a damage. Trees can then start falling on powerlines, and roads become undriveable.

Make sure to take a quick trip to the grocery store to make sure you have enough food to last in case this upcoming ice storm is a bad one. GO ahead and compile a list of emergency contacts as well as charge your phone. Good luck!

Cleaning Hard Surfaces In Your Commercial Building

2/3/2021 (Permalink)

When a person purchases a commercial building, they are making an investment for their future. Proper care of the facility, including cleaning hard surfaces like hardwood, ceramic or concrete correctly is absolutely essential to maintaining the value of the building and extending the life of flooring and countertops. While daily, weekly and monthly cleaning and maintenance are important, having a trained and certified technician perform a yearly cleaning (at minimum) is necessary to maximize the lifespan of flooring and countertops.

Whether the surfaces need basic maintenance or full restoration, the technician having the proper methods and experience needed for the job will surely make the difference. Each type of flooring is different. Cleaning hard surfaces such as stone requires knowledge of the porousness of the stone in order to choose the right solution, while surfaces such as hardwood require the application of effective sealants to keep the wood from soaking up bacteria and liquids that can eventually cause the floor to rot. Factor in the age of the surface, any potential damage from improper cleaning in the years prior, and a possible lack of appropriate maintenance of the surface, and the need for a trained professional becomes alarmingly clear. Certified technicians are the best way to keep your investment’s value.

Different Odor Removal Techniques

2/2/2021 (Permalink)

If you have ever had a fire at your home or business you know the difficulties that come with it. One of the major issues that can linger for a long time after is the odor. Here at SERVPRO we have many different techniques for removing odors. This blog will spotlight on how we deal with unwanted odors.  

Homeowners who wish to eliminate unpleasant smells from their home can often succeed in doing so by using some very basic odor removal techniques.  Some of the most common sources of unpleasant smells include smoke from cigarettes or fires, and biological waste produced by pets.  To some extent, basic cleaning methods can successfully neutralize these foreign agents from carpets and upholstery.  Provided the contaminants are located, and have not soaked into materials completely, enzymatic cleaners and wet paper towels that can be bought in any retail store may possibly restore a fresh smell to the air.  However, products that cover up odors with more pleasant smells offer only temporary relief from contaminants that have not been actually removed.  Homeowners should be careful not to mistakenly purchase products that simply cover up bad smells.  They must also be willing to contact professionals when their best efforts prove unsuccessful in completely clearing the offensive odors in a room.

The success of any odor removal project depends on properly identifying the contaminants producing the bad smell.  Smoke and pet wastes are easily identified and often can be handled by individuals who apply determination and ingenuity to a home remedy cleaning project.  However, other contaminants, ranging from sewer gas that creeps back up into pipes, and smells produced by decaying protein, food products, and various oil-based substances, are not only difficult to eliminate, they are also difficult to pinpoint. Professional carpet cleaners are trained, and often certified, in determining the nature of contamination first.  Once the diagnosis has been made, specialized tools and procedures available only to properly trained technicians, that are most often certified, are then employed to purify the surfaces that have been affected.

While it is always good to apply basic odor removal techniques to whatever extent they can be successfully implemented, homeowners should also be willing to pay for professional cleaning in order to make sure that contaminants that produce bad smells have been correctly and thoroughly removed.